topic Re: Reactivating old sim from an inactive account in Get Support

Reactivating old sim from an inactive account

joefresh — Wed, 05 Jan 2022 07:55:30 GMT

Hello,

I recently deactivated my public mobile service earlier this month, but am now considering activating a new line with PublicMobile.

Is it possible to reuse the old sim for the new activation and avoid buying a new one? I am getting "Invalid SIM" error when trying it out.

Also, would it be possible to somehow reactivate the same self-serve account or would I be required to sign up again with a different email for the new service?

Thank you.

Re: Reactivating old sim from an inactive account

Dunkgirl — Mon, 31 Dec 2018 13:17:52 GMT

@joefresh wrote:
Hello,

I recently deactivated my public mobile service earlier this month, but am now considering activating a new line with PublicMobile.
Is it possible to reuse the old sim for the new activation and avoid buying a new one? I am getting "Invalid SIM" error when trying it out.
Also, would it be possible to somehow reactivate the same self-serve account or would I be required to sign up again with a different email for the new service?

Thank you.

@joefreshIt has been less than 90 days, so just log back into your self-serve account, make a payment and re-activate service. The sim card is already associated with the account. Nothing special needs to be done but make a payment.

Unless your method of deactivating was porting out to another company, then your account and sim are long gone. You will need to buy a new sim and register a new account.

Re: Reactivating old sim from an inactive account

joefresh — Mon, 31 Dec 2018 13:20:19 GMT

When terminating service, I actually ported my number out to a different provider. As soon as the port was completed, I can't even login to PM Self Serve - so the account does seem to be completely deactivated, as I would expect.

@Dunkgirl wrote:
@joefresh wrote:
Hello,

I recently deactivated my public mobile service earlier this month, but am now considering activating a new line with PublicMobile.
Is it possible to reuse the old sim for the new activation and avoid buying a new one? I am getting "Invalid SIM" error when trying it out.
Also, would it be possible to somehow reactivate the same self-serve account or would I be required to sign up again with a different email for the new service?

Thank you.
@joefreshIt has been less than 90 days, so just log back into your self-serve account, make a payment and re-activate service. The sim card is already associated with the account. Nothing special needs to be done but make a payment.

Re: Reactivating old sim from an inactive account

Dunkgirl — Mon, 31 Dec 2018 13:21:38 GMT

@joefresh wrote:
When terminating service, I actually ported my number out to a different provider. As soon as the port was completed, I can't even login to PM Self Serve - so the account does seem to be completely deactivated, as I would expect.
@Dunkgirl wrote:
@joefresh wrote:
Hello,

I recently deactivated my public mobile service earlier this month, but am now considering activating a new line with PublicMobile.
Is it possible to reuse the old sim for the new activation and avoid buying a new one? I am getting "Invalid SIM" error when trying it out.
Also, would it be possible to somehow reactivate the same self-serve account or would I be required to sign up again with a different email for the new service?

Thank you.
@joefreshIt has been less than 90 days, so just log back into your self-serve account, make a payment and re-activate service. The sim card is already associated with the account. Nothing special needs to be done but make a payment.

@joefresh"Unless your method of deactivating was porting out to another company, then your account and sim are long gone. You will need to buy a new sim and register a new account."

Re: Reactivating old sim from an inactive account

joefresh — Mon, 31 Dec 2018 13:34:19 GMT

@Dunkgirl wrote:
@joefresh"Unless your method of deactivating was porting out to another company, then your account and sim are long gone. You will need to buy a new sim and register a new account."

This piece of information wasn't there when I sent my first response (perhaps the post was edited later). I will accept this as the solution, as it does answer my question, thank you!

Although technically, it should be possible for PM to activate service on an old SIM card that's no longer active - not sure why this isn't allowed.

Re: Reactivating old sim from an inactive account

Dunkgirl — Mon, 31 Dec 2018 13:41:02 GMT

@joefresh wrote:
@Dunkgirl wrote:
@joefresh"Unless your method of deactivating was porting out to another company, then your account and sim are long gone. You will need to buy a new sim and register a new account."
This piece of information wasn't there when I sent my first response (perhaps the post was edited later). I will accept this as the solution, as it does answer my question, thank you!
Although technically, it should be possible for PM to activate service on an old SIM card that's no longer active - not sure why this isn't allowed.

@joefreshA soon as I hit submit I clued into the word deactivated and distinguished it from suspended so I edited my post to include it. I thought the OP gets a new notification that would say "userX edited her post", if thats changed sorry about that I may have to change my strategy to creating extra posts next time

Re: Reactivating old sim from an inactive account

will13am — Mon, 31 Dec 2018 14:15:12 GMT

@joefresh, one slightly off topic suggestion. When you activate the new account, I suggest using a new email address that is different than the one you had previously used. The old accounts are not totally flushed from the system. It is best to avoid the possibility of activation failure due to reuse of an email address. If you use the email alias trick, there will no real inconvenience to you. After the activation, you can always ask the moderators to change the email address for you back to the original one.