topic Re: Everything wrong with PM in Get Support

Everything wrong with PM

frank312 — Wed, 05 Jan 2022 07:55:24 GMT

just actived my SIM and registed my account. but my iphone says NO SIM.....

checked with other phone, still NO SIM. SO I GOT a bad SIM Card.

my account is ACTIVE

then I want to change SIM, Fortunly, I brought two SIMs

BUT the web does not work,

Oh no!
It looks like something went wrong, but don’t panic.

I have tried use my laptop, my phone, my everything, still

Oh no!
It looks like something went wrong, but don’t panic.

what can I do now..

Re: Everything wrong with PM

mimmo — Mon, 31 Dec 2018 06:48:03 GMT

Try changing language to French. Try incognito mode.

Re: Everything wrong with PM

Dunkgirl — Mon, 31 Dec 2018 06:54:20 GMT

@frank312 wrote:
just actived my SIM and registed my account. but my iphone says NO SIM.....
checked with other phone, still NO SIM. SO I GOT a bad SIM Card.
my account is ACTIVE
then I want to change SIM, Fortunly, I brought two SIMs

BUT the web does not work,
Oh no!
It looks like something went wrong, but don’t panic.

I have tried use my laptop, my phone, my everything, still

Oh no!
It looks like something went wrong, but don’t panic.

what can I do now..

@frank312

Currently my self-serve shows a blank plan page, which means you should wait and try again later. When you log in and see this

Then try to log in again, once it shows your plan then go ahead with your changes.

When all else fails send a private message to the public mobile moderator team. Click this to message them. They will reply with a unique link to a secure online form where you will need to verify your identity as the account owner. After you’ve provided the verification please reply to the existing private message thread with the moderator. Read more about it here [ Learn about contacting our support team ]

Re: Everything wrong with PM

frank312 — Mon, 31 Dec 2018 06:53:07 GMT

thank you, I will try

Re: Everything wrong with PM

frank312 — Mon, 31 Dec 2018 06:55:51 GMT

I have tried, still does not work

but thanks

Re: Everything wrong with PM

RobertQc — Mon, 31 Dec 2018 06:57:27 GMT

@frank312Self serve is doing an update / has the common blank glitch right now, sometimes it takes a little time for the sim to become active during this common occurance.

If you just activate, wait a couple hours and restart your phone, most likely everything will work without having to change your sim.

Re: Everything wrong with PM

frank312 — Mon, 31 Dec 2018 06:59:36 GMT

Thanks

I tried another SIM, it says NO Servies, not like the bad one which says NO SIM

Re: Everything wrong with PM

RobertQc — Mon, 31 Dec 2018 07:02:03 GMT

@frank312 wrote:
Thanks
I tried another SIM, it says NO Servies, not like the bad one which says NO SIM

@frank312What does it exactly say? "No SIM card Installed" or does it say "Sim Failure" or "Sim Not Valid" or "Sim Not Supported" or.....................?

Re: Everything wrong with PM

frank312 — Mon, 31 Dec 2018 07:22:42 GMT

I guess it's a broken sim card, so no phone can read this sim

Re: Everything wrong with PM

frank312 — Mon, 31 Dec 2018 07:37:35 GMT

thank you everyone

solved!

I changed the SIM

Re: Everything wrong with PM

darcygibbs — Mon, 31 Dec 2018 09:35:17 GMT

@frank312 wrote:
thank you everyone
solved!
I changed the SIM

Were you able to get a refund for the broken one?