topic Re: In the US, the phone shows ‘No Service ‘ in Get Support

In the US, the phone shows ‘No Service ‘

pramod — Wed, 05 Jan 2022 07:55:00 GMT

I purchased a $20 add on for talk, text and 250mb data yesterday. I flew in to Fort Lauderdale today but my phone keeps saying ‘No Service ‘. I have restarted the phone and also enabled the roaming but still the same.

Re: In the US, the phone shows ‘No Service ‘

Anonymous — Sun, 30 Dec 2018 05:37:45 GMT

@pramod wrote:
I purchased a $20 add on for talk, text and 250mb data yesterday. I flew in to Fort Lauderdale today but my phone keeps saying ‘No Service ‘. I have restarted the phone and also enabled the roaming but still the same.

Did you scan for and connect to either T-Mobile or AT&T?

Does the add-on show down in the add-ons area or does the value of the add-on still show in your Available Funds?

Re: In the US, the phone shows ‘No Service ‘

cin7 — Sun, 30 Dec 2018 05:38:52 GMT

@pramod

Did you do the two steps?

1. add money to your account.

2. buy add-on

If your Available Funds shows the amount in step 1 then you didn't do step 2.

Then also restart your phone. Turn on the roaming option in your phone. Find T-Mobile or AT&T.

If it still doesn't work after following the above steps, send a private message to the Moderator Team.

Good luck!

Re: In the US, the phone shows ‘No Service ‘

Dunkgirl — Sun, 30 Dec 2018 06:20:03 GMT

@pramodLog into your account and see if the funds are available, or if the funds were used to purchase the add-on. If the funds are gone make sure the add-on is listed as active in the account add-on section. Remove your sim card. Re-insert your sim card. Then go to network settings and do a manual network search you should find either att or tmobile or both, connect to one of those and make sure your phone is set to lte preferred if you have the option.

Re: In the US, the phone shows ‘No Service ‘

pramod — Sun, 30 Dec 2018 12:13:15 GMT

Thanks. I had to manually select the network as at&t and then it worked

Re: In the US, the phone shows ‘No Service ‘

srlawren — Sun, 30 Dec 2018 17:06:18 GMT

@pramod wrote:
Thanks. I had to manually select the network as at&t and then it worked

@pramod glad you got it working. Some phones seem to require this, while others just pick up the roaming carriers automatically, not sure why! Enjoy your vacation. 🙂