Can't Receive Calls

coldan — Wed, 05 Jan 2022 07:54:47 GMT

Hi All,

Just joined the community. Switched from Fido yesterday but I can't receive calls. Everything else seems to be ok

I appreciate all the help.

Thanks

Re: Can't Receive Calls

will13am — Sat, 29 Dec 2018 22:49:23 GMT

@coldan, have you checked your Fido service to see if that is still working? If it is, that is a sure sign the port is stuck and needs to be resubmitted. If the Fido service is no longer working, there is a chance that the service can be fixed by toggling the lost phone/found phone feature in the self serve. Failing this troubleshooting, the moderator team support is needed to resubmit a number port. The moderator team can be reached via private message using this link. Refer to the following knowledge base link for additional information on contacting the moderator team.

topic Can't Receive Calls in Get Support

Can't Receive Calls

Re: Can't Receive Calls