topic Re: Activating new SIM card form problems in Get Support

Activating new SIM card form problems

hazzelnut — Wed, 05 Jan 2022 07:54:36 GMT

I'm trying to activate a new SIM card, but when I reach step 2, the dropdown for city/region doesn't work when I click it. I've tried it with Chrome and Safari and the same problem persists. Any help?

Re: Activating new SIM card form problems

Anonymous — Sat, 29 Dec 2018 19:33:02 GMT

@hazzelnut, I suggest you retry with chrome (again), but this time use Incognity(privacy) mode. This type of problem is often resolved by using the privacy mode of the browser.

Re: Activating new SIM card form problems

krazykiwi — Sat, 29 Dec 2018 19:35:57 GMT

@hazzelnut

Sometimes just waiting a little while and then trying again works as well.

Re: Activating new SIM card form problems

hazzelnut — Sat, 29 Dec 2018 19:39:51 GMT

@Anonymous Okay, I'll try that but in the meantime I'll have to wait another 50min because I tried activating previously on Safari. This will be my third attempt ... 😞

Re: Activating new SIM card form problems

krazykiwi — Sat, 29 Dec 2018 19:47:11 GMT

@hazzelnut wrote:
@Anonymous Okay, I'll try that but in the meantime I'll have to wait another 50min because I tried activating previously on Safari. This will be my third attempt ... 😞

This is exactly what I was talking about. Close all your windows, clean your cache. Try to get rid of all traces of your previous attemps, then try as @Anonymous suggested.

Re: Activating new SIM card form problems

hazzelnut — Sat, 29 Dec 2018 20:33:44 GMT

@krazykiwi I just re-tried with incognito in Chrome, and still get the same result. Unable to get past step 2. The dropdown for selecting city/region still comes out empty.

Re: Activating new SIM card form problems

hazzelnut — Sat, 29 Dec 2018 21:42:24 GMT

Okay, I ended up disabling all my extensions while in Chrome Incognito and that worked! Thanks