topic Access Point Names in Get Support

Access Point Names

terrie — Wed, 05 Jan 2022 07:54:30 GMT

When moving to Public Mobile from another provider, Is manual entry of APN information mandatory, in order to get a data connection?

Re: Access Point Names

RobertQc — Sat, 29 Dec 2018 16:50:58 GMT

@terrie wrote:
When moving to Public Mobile from another provider, Is manual entry of APN information mandatory, in order to get a data connection?

@terrieAPN must be configured manually if not updated automatically by your phone if you want data. Most phones do not need to be configured and will acquire that information from your sim/carrier.

Re: Access Point Names

Dunkgirl — Sat, 29 Dec 2018 16:52:51 GMT

@terrie wrote:
When moving to Public Mobile from another provider, Is manual entry of APN information mandatory, in order to get a data connection?

@terrieThe APN information is mandatory for data but depending on your phone it may be able to pick up the information itself so you do not have to enter it in manually

Re: Access Point Names

terrie — Sat, 29 Dec 2018 17:03:53 GMT

Thanks. Just surprised me that on this Samsung S3 phone, I even needed to do it. Never had to with any other phone/provider before. Was reading suggestions on this forum, of a full phone reset being needed to fix a failure to connect to data with this move to Public Mobile. Fortunately, the chatbot covered the APN topic, and that resolved it.