topic Re: Add on in Get Support

Add on

Zahirul — Wed, 05 Jan 2022 07:54:23 GMT

Hi,

I brought 15 dollars add-on (400 minutes international calls) a few days ago. But my add-on wasn't added. My money has already been deducted from my card, but I am not able to make any international calls (even for the USA). Problem is when i try to make any call; it says that it isn't in my package. What should I do now?

Re: Add on

RobertQc — Sat, 29 Dec 2018 08:41:02 GMT

@Zahirul wrote:
Hi,
I brought 15 dollars add-on (400 minutes international calls) a few days ago. But my add-on wasn't added. My money has already been deducted from my card, but I am not able to make any international calls (even for the USA). Problem is when i try to make any call; it says that it isn't in my package. What should I do now?

@ZahirulLog into your account, the money should still show up in "available funds". Add-on process is 2 steps. It sounds like you only did the first step. After you fund the account you need to go and actually use those funds to purchase it. It's a little confusing your first time.

Read this link for more detail https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/HOWTO-Purchasing-Add-ons/td-p/198974

Re: Add on

A1yaec65 — Sat, 29 Dec 2018 09:54:28 GMT

I had the same experience. What I figured out is that you first need to add the money to cover the add on to your account ( this is where your credit card gets charged). Second you need to select the add on you want once the credit shows in your account ( top left of your on line screen account) and then actually hit on purchase/add the add on . Give it a few seconds and you should see the credit amount deducted from on line credit. Power off your phone and then power it back on . The add on should now be working.

Cheers!

Re: Add on

srlawren — Sat, 29 Dec 2018 17:58:02 GMT

Just follow my guide, which @RobertQc linked. Easy-peasy.