topic Re: No Service after porting the number in Get Support

No Service after porting the number

Nawabarun — Wed, 05 Jan 2022 07:53:50 GMT

i have ported my number from kudoo to public mobile from last since 2 days and i dont have service on both the number.

Re: No Service after porting the number

Anonymous — Thu, 27 Dec 2018 21:26:19 GMT

@Nawabarun, Did you port in your Koodo number while you were setting up a new Public mobile account? Or, did you already have the acount, and did a change number with a port from Koodo?

If it was a new account, you should , at least, be able to make outgoing calls (and texts), even if the number transfer has failed.

Re: No Service after porting the number

ShawnC13 — Thu, 27 Dec 2018 21:26:42 GMT

@Nawabarun wrote:
i have ported my number from kudoo to public mobile from last since 2 days and i dont have service on both the number.

So you have no service with your Koodo or PM sim? Have you restarted phone? If yes you can try the Lost/Stolen phone trick where you login to self serve and report your phone lost as this will deactivate your SIM and then wait 5 minutes and go back in and report it found this will re-activate your sim and hopefully give it the kickstart it needs. If that doesn't work you will need the assistance of the mods.

To send a private message to a moderator click this link and describe your issue.

After you privately message our Moderator Team about a question that requires you to verify that you are the account owner, our support team will reply with a unique link to a secure online form.
You will need to provide either your Public Mobile

Self-Serve username and password, or
Phone number and 5 digit verification code that you’ll receive to the number provided

If you are unable to verify using the options above, our Moderator Team will share an alternative option we have available for you.
After you’ve provided the information, please reply to the existing private message thread you have with our Moderator Team, and they will provide you with full support.

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Re: No Service after porting the number

Nawabarun — Thu, 27 Dec 2018 21:33:23 GMT

i was able to make calls on first day, but after kudoo accepted my port request they stop there service. public mobile have not started it. i dont know what to do

Re: No Service after porting the number

NDesai — Thu, 27 Dec 2018 21:37:16 GMT

@Nawabarun wrote:
i was able to make calls on first day, but after kudoo accepted my port request they stop there service. public mobile have not started it. i dont know what to do

Looks like your porting process was stuck somewhere. You will need to send a private message to the Moderator_Team and they will investigate what went wrong.