topic Re: Cannot receive verification call or sms in Get Support

Cannot receive verification call or sms

nirajan — Wed, 05 Jan 2022 07:53:11 GMT

Sms or verification code from bank doesn't come to my number but it worked when i gave some other number, but it wont work in my number, need a solution.

Re: Cannot receive verification call or sms

Jessica_T — Tue, 25 Dec 2018 03:26:28 GMT

@nirajan wrote:
Sms or verification code from bank doesn't come to my number but it worked when i gave some other number, but it wont work in my number, need a solution.

@nirajanDoes the bank say the verification code has been sent? Or does the bank say "We canno't send a verification to that number" or some other reason?

Did you port your number here or did you get a new number when you signed up? I ask because most places that need to send a verification message/call have a database that restricts use of certain numbers (usually voip) for security reasons and to prevent someone from using a temprary burner number.

Re: Cannot receive verification call or sms

nirajan — Tue, 25 Dec 2018 03:25:39 GMT

They cannot sent sms or make a call ,shows error

Re: Cannot receive verification call or sms

Jessica_T — Tue, 25 Dec 2018 03:28:01 GMT

@nirajan wrote:
They cannot sent sms or make a call ,shows error

@nirajanThat has nothing to do with public mobile or the telus network, that is the banks database / software refusing to send to the number provided for whatever reason. Likely that number is on the VOIP / Do not use list. Contact them

Re: Cannot receive verification call or sms

nirajan — Tue, 25 Dec 2018 03:35:03 GMT

I got this as a new number

Re: Cannot receive verification call or sms

Jessica_T — Tue, 25 Dec 2018 03:57:24 GMT

@nirajan wrote:
I got this as a new number

@nirajanThen likely that number or first 3 digit prefix is added to their list or refuse to send to pre-paid number or maybe that individual number was a previous customers and previously flagged for fraud or their system has some other error. Just speculation to why. Fact it has nothing to do with public mobile if the bank didn't even send the message. There is nothing that can be done here. Contact the bank and let them know about the issue.

Re: Cannot receive verification call or sms

nirajan — Tue, 25 Dec 2018 03:59:00 GMT

Can i change my first 3 number from 825 to 780..that might work

Re: Cannot receive verification call or sms

Jessica_T — Tue, 25 Dec 2018 04:13:33 GMT

@nirajan wrote:
Can i change my first 3 number from 825 to 780..that might work

@nirajanYou can change your number to anything thats available in the phone number changer in self serve but there is no guarentee that one will work either and you are limited to how many number changes per X days. Have you given that number out to anyone yet? It may be your best option to contact the bank but up to you to do what you choose.

Re: Cannot receive verification call or sms

krazykiwi — Tue, 25 Dec 2018 05:08:28 GMT

@nirajan wrote:
Can i change my first 3 number from 825 to 780..that might work

As mentioned, if your bank not being able to send a sms is the only issue and texting,calling and data are working fine, I would contact the bank and get them to straighten it out. As @Jessica_T said you can change your number only once i believe it is in a 30 day cycle.

If either response to your particular request leads to the resolution of your issue , please help other community members by marking that post as the solution. Thank You

Re: Cannot receive verification call or sms

Luddite — Sun, 30 Dec 2018 02:33:18 GMT

@Jessica_T wrote:
@nirajan wrote:
Can i change my first 3 number from 825 to 780..that might work
@nirajanYou can change your number to anything thats available in the phone number changer in self serve but there is no guarentee that one will work either and you are limited to how many number changes per X days. Have you given that number out to anyone yet? It may be your best option to contact the bank but up to you to do what you choose.

FYI: 1 number change per 30 days