topic Re: US data add-on in Get Support

US data add-on

GraceV — Wed, 05 Jan 2022 07:53:08 GMT

I used up my 10 day add on in 3 days, and I want to buy another add on. The one I used up still shown as my current one so I can’t purchase the same add on now. Any idea what shall I do? Thanks!

Re: US data add-on

stonechucker — Mon, 24 Dec 2018 20:24:05 GMT

You're talking about the data running out, right? If yes, then you can purchase the other US Data-Roaming add-ons separately, as they will work while the combo. There are a few different add-ons with data available, so pick one you'haven't used yet.

Re: US data add-on

GraceV — Mon, 24 Dec 2018 20:27:55 GMT

Thank you! Yes , there are other ones I can buy… but is there no way i can buy another 1G add on?

Re: US data add-on

hairbag1 — Tue, 25 Dec 2018 01:26:32 GMT

If you want, you can get another US 1GB data Add-on. Just repeat the same process as the first purchase and you're good to go.

Re: US data add-on

Luddite — Tue, 25 Dec 2018 02:34:18 GMT

@GraceV wrote:
Thank you! Yes , there are other ones I can buy… but is there no way i can buy another 1G add on?

Not until 11 days after first purchase. The system will not allow dupliucate purchases of US Roaming add-ons.

Re: US data add-on

Jessica_T — Tue, 25 Dec 2018 02:49:55 GMT

@Luddite wrote:
@GraceV wrote:
Thank you! Yes , there are other ones I can buy… but is there no way i can buy another 1G add on?
Not until 11 days after first purchase. The system will not allow dupliucate purchases of US Roaming add-ons.

@LudditeWith moderator intervention is it possible? Or has it been designed this way to force us to spend more on a higher priced $/MB package?

Re: US data add-on

Luddite — Tue, 25 Dec 2018 03:10:17 GMT

@Jessica_T wrote:
With moderator intervention is it possible? Or has it been designed this way to force us to spend more on a higher priced $/MB package?

Yes, the moderators can reset your add-ons. First, make a payment equal to the cost of the add-on (it will show in Available Funds). Then click this: message to moderators to send a private message to the moderator team with your request. Worst case, allow 3 days for them to respond.

Doubt it was "designed" this way. More likely a limitation of the software PM chose, and elected not to rewrite.

Re: US data add-on

Jessica_T — Tue, 25 Dec 2018 03:29:42 GMT

@Luddite wrote:
@Jessica_T wrote:
With moderator intervention is it possible? Or has it been designed this way to force us to spend more on a higher priced $/MB package?
Yes, the moderators can reset your add-ons. First, make a payment equal to the cost of the add-on (it will show in Available Funds). Then click this: message to moderators to send a private message to the moderator team with your request. Worst case, allow 3 days for them to respond.
Doubt it was "designed" this way. More likely a limitation of the software PM chose, and elected not to rewrite.

@LudditeThanks

@GraceVSo yes, you can purchase another 1GB add-on if you contact the moderator team but will take time for the to respond and confirm your identity.