topic Re: Data not working in Get Support

Data not working

jlyg — Wed, 05 Jan 2022 07:52:30 GMT

I have recently changed my mom's phone service provider to Public Mobile, and got the $50 30-days plan. But we can't get the data to work on her phone (at all). We have previously been able to use data on her phone, and also it worked when I switch the SIM card to my phone. What should I do? It is really a waste of $50..

Re: Data not working

Anonymous — Sat, 22 Dec 2018 21:31:35 GMT

@jlyg, what phone does she have? Is it compatible with Public Mobile data network? If so, have you checked the APN settings?

Re: Data not working

ShawnC13 — Sat, 22 Dec 2018 21:54:58 GMT

@jlyg wrote:
I have recently changed my mom's phone service provider to Public Mobile, and got the $50 30-days plan. But we can't get the data to work on her phone (at all). We have previously been able to use data on her phone, and also it worked when I switch the SIM card to my phone. What should I do? It is really a waste of $50..

What type of phone does she have? If an LG they are known to have a network reset or even a factory reset done on them when going to another provider. Also have you checked and verified the APN settings on her phone.

Here is a great site to setup your APN and instructions on how to do it. Find the APN Settings for Public Mobile here!

Re: Data not working

srlawren — Mon, 24 Dec 2018 06:30:34 GMT

@jlyg as @Anonymous and @ShawnC13 noted, we need to know what phone you're trying to use. Some models (such as many Asus phones) need a manual APN configuration. Older iPhones (I believe 4S and older) need a special 1-time configuration procedure. And many LG models require a network reset, and if that doesn't work, a factory reset, in order to get data working after changing providers. We can try to help once you provide more details.

Re: Data not working

CW123 — Sun, 30 Dec 2018 22:16:58 GMT

I paid $20 1G data add on on dec 28, 2018 after one day the data stopped working i only used 97mb. I have restart the phone but it is still not working what is worng with the data. my phone is working its just the data that is not working.

Re: Data not working

Carld123 — Sun, 30 Dec 2018 22:23:02 GMT

@CW123 wrote:
I paid $20 1G data add on on dec 28, 2018 after one day the data stopped working i only used 97mb. I have restart the phone but it is still not working what is worng with the data. my phone is working its just the data that is not working.
@CW123
20$ for 1 gb..thats the data roaming addon ..?