Long distance issue

mcdoherty84 — Wed, 05 Jan 2022 07:52:29 GMT

I recently got 2 phone plans for my kids for christmas i got the 25 a momth plan , unlimited province wide calling .. umfortunately im unable to call anyone from my home , we are in the callimg area phones are side by side but we live near the border of another province so when calling i assume its trying to pick up the other provinces tower .. how can i fix thia .. doesnt seem fair i have to pay for long distance when i have unlimited province wide calling and im in my home in my own province ... whats the point of province wide calling if you cant even use it at your home ? I live in novascotia and we are near the new brunswick and PEI borders .. because we live near the beach i assume its pulling from the towers across the water .. so frusterating !

Re: Long distance issue

ShawnC13 — Sat, 22 Dec 2018 22:04:17 GMT

@mcdoherty84 wrote:
I recently got 2 phone plans for my kids for christmas i got the 25 a momth plan , unlimited province wide calling .. umfortunately im unable to call anyone from my home , we are in the callimg area phones are side by side but we live near the border of another province so when calling i assume its trying to pick up the other provinces tower .. how can i fix thia .. doesnt seem fair i have to pay for long distance when i have unlimited province wide calling and im in my home in my own province ... whats the point of province wide calling if you cant even use it at your home ? I live in novascotia and we are near the new brunswick and PEI borders .. because we live near the beach i assume its pulling from the towers across the water .. so frusterating !

You can contact the MODS and explain the situation to them and they maybe able to do something for you. Another option is for the $30 plan you have Canada wide calling and 500 mb of data. But first I would contact the mods. The have recently changed the verification process.

To send a private message to a moderator click this link and describe your issue.

After you privately message our Moderator Team about a question that requires you to verify that you are the account owner, our support team will reply with a unique link to a secure online form.
You will need to provide either your Public Mobile:

Self-Serve username and password, or
Phone number and 5 digit verification code that you’ll receive to the number provided

If you are unable to verify using the options above, our Moderator Team will share an alternative option we have available for you.
After you’ve provided the information, please reply to the existing private message thread you have with our Moderator Team, and they will provide you with full support.

Community Moderators are available from Monday-Friday 9am(Eastern) to 9pm(Eastern) and Saturday, and Sunday from 9am(Eastern) to 7:30pm(Eastern)

More info on moderators

topic Re: Long distance issue in Get Support

Long distance issue

Re: Long distance issue