topic Re: Texting in Get Support

Texting

Jdfxo34 — Wed, 05 Jan 2022 07:52:27 GMT

Everything is working on my phone but texting

Re: Texting

mh1983 — Sat, 22 Dec 2018 20:39:27 GMT

What plan are you on? What appears in your self serve account.

Can you expand on "not working" ? When you send something, it fails? Are you trying to send just text (SMS) or text + a pic/video (MMS)? Need more info to help troubleshoot.

Re: Texting

Carld123 — Sat, 22 Dec 2018 20:40:14 GMT

@Jdfxo34 wrote:
Everything is working on my phone but texting

@Jdfxo34

What plan do you have...did you port here..if so when?..lots of questions ..but needed for a solution.....

Re: Texting

Jdfxo34 — Sat, 22 Dec 2018 20:46:27 GMT

Ive been with public mobile for about 10 months , my calling is working also my data .

Re: Texting

Jdfxo34 — Sat, 22 Dec 2018 20:47:03 GMT

I have the 50$ plan data international text and unlimited calling

Re: Texting

Jdfxo34 — Sat, 22 Dec 2018 20:47:40 GMT

Doesnt go through either sms or mms

Re: Texting

popping — Sat, 22 Dec 2018 20:48:22 GMT

@Jdfxo34 wrote:
Ive been with public mobile for about 10 months , my calling is working also my data .

What phone are you using?

Are you using the same phone with your PM SIM card for the last 10 months?

Re: Texting

Jdfxo34 — Sat, 22 Dec 2018 20:49:07 GMT

Im using a Iphone 6S same phone I've had since I switched

Re: Texting

Carld123 — Sat, 22 Dec 2018 20:49:55 GMT

@Jdfxo34

What plan are you set up on??

Re: Texting

popping — Sat, 22 Dec 2018 20:54:04 GMT

@Jdfxo34 wrote:
Im using a Iphone 6S same phone I've had since I switched

What is the setting for iMessage?

I am not using iPhone. But I know you need to disable the iMessage in order for your text message to go through.

For the iOS expert, correct me if I am wrong.

Re: Texting

Jdfxo34 — Sat, 22 Dec 2018 20:55:40 GMT

Imessage is off always has been as I dont use it I dont receive any texts either

Re: Texting

Jdfxo34 — Sat, 22 Dec 2018 21:13:48 GMT

50$ international text unlimitedcalling n data

Re: Texting

srlawren — Mon, 24 Dec 2018 06:42:00 GMT

@Jdfxo34 wrote:
Imessage is off always has been as I dont use it I dont receive any texts either

@Jdfxo34 this might be your issue. I'm going to tag iPhone experts @CalgaryBen and @Luddite to see if they can be of any assistance here (as it's out of my depth).

Re: Texting

CalgaryBen — Mon, 24 Dec 2018 19:10:18 GMT

@Jdfxo34 wrote:
Everything is working on my phone but texting

You mentioned being on PM for about 10 months... did the texting just stop recently, or has it never worked (I'd be shocked at the latter!)? When you say it doesn't work, what happens when you send a text, and who all are the recipients you've tried? You're consistently seeing a green text bubble, correct? And does it just seem to send, but the recipient never receives, or do you see the red circled exclamation mark and "Not Delivered" underneath?

What about texts sent to you? I presume they aren't arriving? Are these from iPhone, Android, machines (short codes)...?

Do you see "Outgoing Text" or "Incoming Text" in the Usage History section of your Self-Serve portal?

In any case, I'm sure you've tried going in and out of Airplane Mode and also hard rebooting, but if not, definitely do those. Before doing so, also go Settings --> General --> Date & Time --> Set Automatically (ensure this is enabled), and also make sure the city corresponds to the same Time Zone that you're in (doesn't have to be your city). Then reboot and re-test.

Failing all that, are you able to test the SIM card in another phone?

Re: Texting

IshaanBansal — Mon, 24 Dec 2018 20:38:58 GMT

These are the two main questions that should solve your problem.

What plan are you on?

Does your phone have all the requirements to send texts on publicmobile network?