topic Phone no working in Get Support

Phone no working

Cheyhaug — Wed, 05 Jan 2022 07:52:16 GMT

I switched my plan going on 3 days ago and i am still unable to actually use my phone, my account says it is actice but jt not working anyone else have this problem ?

Re: Phone no working

CS_Agent — Sat, 22 Dec 2018 14:54:24 GMT

Hi,
If you have any questions concerning your account, just send a private message through the following link, and provide your public mobile phone number and PIN and explain whats going on :
https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/The-Public-Mobile-Moderator-Team/ta-p/251759

Re: Phone no working

Anonymous — Sat, 22 Dec 2018 15:52:18 GMT

@Cheyhaug wrote:
I switched my plan going on 3 days ago and i am still unable to actually use my phone, my account says it is actice but jt not working anyone else have this problem ?

@Cheyhaug:

If the mods haven't resolved your issue yet then you can try the lost/stolen feature.
Log in to self-serve. Plan & Add-Ons from top menu. Lost/Stolen Phone from next menu. Suspend Service button. Log out. Wait a few minutes. Log back in and back to Lost/Stolen Phone and Resume Service this time. Log out. Restart phone.
See what happens.