topic Re: account locked down in Get Support

account locked down

kangjin2014 — Wed, 05 Jan 2022 07:52:00 GMT

Hi can you unlock my account? xxxxxxx@gmail.com

Re: account locked down

srlawren — Fri, 21 Dec 2018 20:32:23 GMT

@kangjin2014 wrote:
Hi can you unlock my account? xxxxx@gmail.com

Please see here: How to Get Help

Re: account locked down

will13am — Fri, 21 Dec 2018 20:32:52 GMT

@kangjin2014, please do not post personal information in the public forum.

Re: account locked down

kangjin2014 — Fri, 21 Dec 2018 21:00:35 GMT

thank you for the hashing

Re: account locked down

Carld123 — Sat, 22 Dec 2018 05:32:37 GMT

@kangjin2014 wrote:
thank you for the hashing

Did you escape or are you still locked down.. ?

Re: account locked down

computergeek541 — Sat, 22 Dec 2018 07:40:19 GMT

@Carld123 wrote:
@kangjin2014 wrote:
thank you for the hashing
Did you escape or are you still locked down.. ?

Now, now... be good or people will start thinking we've been drinking tonight.

Re: account locked down

Carld123 — Sat, 22 Dec 2018 07:49:21 GMT

@computergeek541 wrote:
@Carld123 wrote:
@kangjin2014 wrote:
thank you for the hashing
Did you escape or are you still locked down.. ?
Now, now... be good or people will start thinking we've been drinking tonight.

@computergeek541

Lol...not me🍺..just tried the first pizza free scenario...DIDNT WORK.....

Re: account locked down

CS_Agent — Sat, 22 Dec 2018 14:43:25 GMT

Hi,
If you have any questions concerning your account, just send a private message through the following link, and provide your public mobile phone number and PIN and explain whats going on :
https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/The-Public-Mobile-Moderator-Team/ta-p/251759

Re: account locked down

EHD1 — Fri, 28 Dec 2018 17:04:20 GMT

Phone has said 'no service' since at least 22 Dec. I sent a detailed message that day (or maybe on 23rd?) and have had no reply. I'm new at this (phone as well as this account), so maybe you didn't get it. I paid more into account in case that was problem, but that made no difference, and payment history shows there is a positive balance. (It also shows credit for things not in my plan, which should cost $35 only, for U.S.+Canada-wide calling, international texting and 500 MG 3g data.) Call history today says 2 outgoing calls were made yesterday, but I only tried to see if there were messages -- but no service so no result. I did make a call to UK ca. 18 or 19 Dec., not realizing I had to get International add-on first, and as it went through I didn't figure that out until later. Might that have caused my account to be blocked? Finally, I had tried to buy U.S. roaming add-on for a Christmas day trip there, but as account was blocked, this was never used (or maybe not actually purchased at all?) Short summary -- please help restore my service and get my payments sorted out. THANK YOU!

Re: account locked down

Carld123 — Fri, 28 Dec 2018 16:56:55 GMT

@EHD1

Remove your phone number and pin from your post....

Re: account locked down

EHD1 — Fri, 28 Dec 2018 17:01:28 GMT

How do I remove pin & number?

Re: account locked down

Jessica_T — Fri, 28 Dec 2018 17:05:25 GMT

@EHD1 wrote:
How do I remove pin & number?

@EHD1Click the 3 little dots in the top right hand corner of your post with the PIN number and click EDIT REPLY

Re: account locked down

Carld123 — Fri, 28 Dec 2018 17:03:56 GMT

@EHD1

@EHD1 wrote:
How do I remove pin & number?

Top right corner ot the post...3 dots..click..then select edit..