topic Re: No signal in Get Support

No signal

canuckamuk — Wed, 05 Jan 2022 07:51:56 GMT

Hello,

I have not had a signal since Tuesday. The weather is clear, and I have no issues with the wifi, but have no signal at all for calls. This is getting annoying. It works fine elsewhere, but at home I have nothing. It kind of negates the purpose of having a phone if nobody can call me and I can't call anybody. Help.

Re: No signal

Carld123 — Fri, 21 Dec 2018 16:57:03 GMT

@canuckamuk wrote:
Hello,
I have not had a signal since Tuesday. The weather is clear, and I have no issues with the wifi, but have no signal at all for calls. This is getting annoying. It works fine elsewhere, but at home I have nothing. It kind of negates the purpose of having a phone if nobody can call me and I can't call anybody. Help.

@canuckamuk you have always had asignal with PM at home before?

Re: No signal

Anonymous — Fri, 21 Dec 2018 16:57:57 GMT

@canuckamuk wrote:
Hello,
I have not had a signal since Tuesday. The weather is clear, and I have no issues with the wifi, but have no signal at all for calls. This is getting annoying. It works fine elsewhere, but at home I have nothing. It kind of negates the purpose of having a phone if nobody can call me and I can't call anybody. Help.

Are you deep in a basement or something? A faraday cage? 🙂

What all do you have...calls in/out, texts in/out, data in/out?

Does your account show as active?

Try the lost/stolen feature.
Log in to self-serve. Plan & Add-Ons from top menu. Lost/Stolen Phone from next menu. Suspend Service button. Log out. Wait a few minutes. Log back in and back to Lost/Stolen Phone and Resume Service this time. Log out. Restart phone.
See what happens.

Re: No signal

srlawren — Fri, 21 Dec 2018 17:09:25 GMT

@canuckamuk please excuse me if this sounds like a dumb question, but have you tried rebooting your phone? Weird/sudden behaviour like this can often be resolved by a simple reboot, particularly if you don't make a habit of doing it regularly. [I reboot mine at least once a week, to proactively try to avoid these types of gremlins.]

Re: No signal

canuckamuk — Fri, 21 Dec 2018 19:15:57 GMT

yes

Re: No signal

srlawren — Fri, 21 Dec 2018 19:57:30 GMT

@canuckamuk wrote:
yes

@canuckamuk assuming this is your answer about you tried rebooting and it didn't help. What does your Account Status show when you sign into your self serve account? Is it Active or Suspended?

You may want to try the lost-then-found trick (as @Anonymous) noted and/or the $1 top-up trick to get things working again. More info on those here: https://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/SOLUTION-My-plan-has-enough-funds-but-will-not-renew-or-re/m-p/284552/highlight/true#M20518. If that doesn't work, you will want to reach out to the moderator team for support. Here is how: https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/How-to-Get-Help/ta-p/251745

Re: No signal

Luddite — Wed, 26 Dec 2018 02:31:30 GMT

@canuckamuk Check the coverage map for your area: https://www.publicmobile.ca/en/bc/coverage

Some areas are better served by Rogers.

Re: No signal

canuckamuk — Fri, 11 Jan 2019 20:50:28 GMT

Hello folks,

Thanks for all the tips. I was away for a couple of weeks, but the issue still exists. I have no signal at home, but I have a signal EVERYWHERE else. My neighbour has no problem getting a signal at my place, so the signal itself is coming in. For some reason it just does not come to my phone. So, I can get a signal everywhere but at home where I need it most. I have tried doing a factory reset, which did nothing but delete all my photos and contacts. I just reloaded my account, so this is basically the last chance Public Mobile has or I move on to another company.

Re: No signal

srlawren — Fri, 11 Jan 2019 21:39:43 GMT

@canuckamuk still trying to understand.

1) how long have you been a public mobile customer? was everything fine with public mobile prior to that Tuesday a few weeks ago and now you get no signal at home? OR, if you just signed up with Public Mobile that day, whom were you with previously where you had no trouble at home?

2) your neighbour--are they also with Public Mobile? If not, whom are they with?

3) What brand and model of phone are you using? What about your neighbour?

4) Did you happen to try temporarily putting your SIM card in your neighbour's phone (while in your house), and/or putting their SIM card in your phone? What happened when you tried this? If you haven't tried this, would it be possible that you try this and report back?

Re: No signal

canuckamuk — Sat, 12 Jan 2019 16:19:45 GMT

@srlawren wrote:
@canuckamuk still trying to understand.

1) how long have you been a public mobile customer? was everything fine with public mobile prior to that Tuesday a few weeks ago and now you get no signal at home? OR, if you just signed up with Public Mobile that day, whom were you with previously where you had no trouble at home?

2) your neighbour--are they also with Public Mobile? If not, whom are they with?

3) What brand and model of phone are you using? What about your neighbour?

4) Did you happen to try temporarily putting your SIM card in your neighbour's phone (while in your house), and/or putting their SIM card in your phone? What happened when you tried this? If you haven't tried this, would it be possible that you try this and report back?

I have been with Public Mobile for a few months now, and had no problems until this one.

My Neighbor is with Bell.

He was using an older IPhone (I think it was a 5), I'm on an old HTC Amaze 4g (the phone was free, who turns down a free phone? 🙂 ).

I didn't put the sim card in his phone, no.

Re: No signal

canuckamuk — Sat, 12 Jan 2019 16:21:38 GMT

Just as a side note. I have had no other issues. I can still send and receive texts, and my wifi signal is fine (though it was not able to sign in to a free wifi signal at a coffee shop even though the phone knew it was there.)

Re: No signal

Anonymous — Sat, 12 Jan 2019 16:33:59 GMT

@canuckamuk wrote:
Just as a side note. I have had no other issues. I can still send and receive texts, and my wifi signal is fine (though it was not able to sign in to a free wifi signal at a coffee shop even though the phone knew it was there.)

That old HTC is barely compatible with Public Mobile. Maybe towers in your area don't have great coverage in 1900 3G frequencies. Maybe it's weak enough that it doesn't get into your house very well. You could probably wander around and find a sweet spot somewhere or by a window.

Make sure you stick with 3G connections and not trying to do LTE (if it has it).

Re: No signal

Tav — Sat, 12 Jan 2019 16:36:32 GMT

I was gonna suggest picking up a cell phone signal booster but after some googling it would be a cheaper/better option to just get a new phone if the phone is having signal issues.

Re: No signal

sheytoon — Sat, 12 Jan 2019 17:13:01 GMT

HTC Amaze 4G seems to be a 3G-only phone (despite the name). Official specs are hard to find, but it's possible that your version supports 1900 MHz (band 2), but not 850 MHz (band 5).

If that's the case, it would explain why you're having issues at cell edge and your neighbour is not.

Try @srlawren's suggestion and use your SIM in a modern phone.

Lastly, Wi-Fi is completely unrelated, so please keep that as a separate item for discussion.

Re: No signal

canuckamuk — Sat, 12 Jan 2019 19:44:10 GMT

@sheytoon wrote:
HTC Amaze 4G seems to be a 3G-only phone (despite the name). Official specs are hard to find, but it's possible that your version supports 1900 MHz (band 2), but not 850 MHz (band 5).

If that's the case, it would explain why you're having issues at cell edge and your neighbour is not.

Try @srlawren's suggestion and use your SIM in a modern phone.

Lastly, Wi-Fi is completely unrelated, so please keep that as a separate item for discussion.

I only mentioned the wifi and texts to say that I am having no other issues other than a signal.

Re: No signal

canuckamuk — Sat, 12 Jan 2019 19:47:42 GMT

@Tav wrote:
I was gonna suggest picking up a cell phone signal booster but after some googling it would be a cheaper/better option to just get a new phone if the phone is having signal issues.

I looked into that, and yeah, those things are very expensive, with no guarentees that it would work. I thought about trying the ones designed to boost the signal for a car as they are very cheap, but given the difference in price between that and the ones for a home, I suspect they don't do anything other than make your car look like you have a car phone from the 80s.

Re: No signal

srlawren — Sat, 12 Jan 2019 22:38:26 GMT

@canuckamuk wow that is a very old phone, sold in Q4 of 2011, more than 7 years ago, and with a 1,730mAh battery...does it still hold a charge? Can you go more than an hour or 2 away from a charger?

The lack or 850MHz 3G support would definitely contribute to reception issues .since you said it started spontaneously after working fine in the same spot before, it's hard to say.

Re: No signal

computergeek541 — Sat, 12 Jan 2019 21:13:52 GMT

As for the HTC Amaze, @sheytoon is right about it not supporting LTE. I had this phone before.

There very well could be different variants of this device around the world. I can't remember the exact model/variant/version number since it was so long ago that I had one of these, but I can tell you that the HTC Amaze/HTC Amaze 4g devices sold officially by HTC for use in Canada and the U.S. all had identical hardware. This includes HTC Amaze devices sold by Wind Mobile, Telus, T-Mobile (u.s.), and Mobilicity.

The North American variant of HTC Amaze supports quad 2g GSM, and the following 3g frequencies: 850 (band 5), 1900 (2), and 1700 MHz (4). All 3 worked no matter which carrier you got the device from.

If your Amaze is a North American variant device, it will fully work at Public Mobile, assuming that you have already had it unlocked. You won't be able to use the faster LTE network, but if you're on a Public Mobile plan that is advertised as having 3g data, you might actually get faster data speeds because of this.

I wouldn't even consider the battery to be the main issue with an HTC Amaze. The battery is user replaceable, so it shouldn't be too hard to find a new one, or if you can only find used ones, they'd only be a few dollars. Going through a few used batteries should be able to land you with one that hasn't be through too many charge cycles (not eveyrone charges the phone up multiple times a day and some of these batteries may have outlive the phone itself).

The main issue I would say with the HTC Amaze is the Android 4.0.4 software. Some/much of the available apps aren't going to work with it.

Re: No signal

Tav — Sat, 12 Jan 2019 21:12:12 GMT

@computergeek541 wrote:

If your Amaze is a North American variant device, it will fully work at Public Mobile, assuming that you have already had it unlocked. You won't be able to use the faster LTE network, but if you're on a Public Mobile plan that is advertised as having 3g data, you might actually get faster data speeds because of this.

Why is this? I have an older Moto G (2nd gen) that is 3G only and I have a 3G plan. Does this mean if I upgrade to a LTE phone (Moto G6 play for example) and use it on my current 3G plan that I will notice a drop in speeds between the devices?

Re: No signal

computergeek541 — Sat, 12 Jan 2019 21:15:36 GMT

@Tav wrote:
@computergeek541 wrote:

If your Amaze is a North American variant device, it will fully work at Public Mobile, assuming that you have already had it unlocked. You won't be able to use the faster LTE network, but if you're on a Public Mobile plan that is advertised as having 3g data, you might actually get faster data speeds because of this.
Why is this? I have an older Moto G (2nd gen) that is 3G only and I have a 3G plan. Does this mean if I upgrade to a LTE phone (Moto G6 play for example) and use it on my current 3G plan that I will notice a drop in speeds between the devices?

The speed restrictions imposed on the 3g data plans at Public Mobile are only done so if you are connected to the LTE network. There is no speed restriction presently set up on the 3g network, a network which is capble of speeds faster than the advertised 3Mbps included with the plan.