topic Re: Plan deactivated in Get Support

Plan deactivated

Sonara — Wed, 05 Jan 2022 07:51:48 GMT

I still have $32 in my account, won't able to reactivate my plan. Pls. Help

Re: Plan deactivated

Carld123 — Fri, 21 Dec 2018 15:35:46 GMT

@Sonara wrote:
I still have $32 in my account, won't able to reactivate my plan. Pls. Help

@Sonara how much is your plan?

Re: Plan deactivated

Sonara — Fri, 21 Dec 2018 15:38:10 GMT

It was 47

Re: Plan deactivated

mimmo — Fri, 21 Dec 2018 15:40:45 GMT

if the funds are greater than plan cost try the lost stolen trick. else top up to needed funds then see what happens.

https://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/SOLUTION-My-plan-has-enough-funds-but-will-not-renew-or-re/m-p/284552#M20518

edit: can you post a screenshot of payment history. there was some strange activity yesterday renewals seemed to charge 2x$10 fees but not continue. still i reccomend topping up then seeeing what happens

Re: Plan deactivated

Sonara — Fri, 21 Dec 2018 15:40:03 GMT

My husband registered our number online. But could not get into my number to do it online. His number alway show up in our online access

Re: Plan deactivated

Carld123 — Fri, 21 Dec 2018 15:41:30 GMT

@Sonara wrote:
My husband registered our number online. But could not get into my number to do it online. His number alway show up in our online access

@Sonara try adding a voucher using 611 from your phone

Re: Plan deactivated

Sonara — Fri, 21 Dec 2018 15:42:26 GMT

I just did that's why I have 32 dollars now

Re: Plan deactivated

mimmo — Fri, 21 Dec 2018 15:42:45 GMT

@Sonaraare you saying you dont have a selfserve account? or you cant access it from your comp. try incognito mode or a differnt browser

Re: Plan deactivated

mimmo — Fri, 21 Dec 2018 15:44:06 GMT

@Sonara wrote:
I just did that's why I have 32 dollars now

how much wass the voucher for?

Re: Plan deactivated

Carld123 — Fri, 21 Dec 2018 15:44:22 GMT

@Sonara wrote:
I just did that's why I have 32 dollars now

@Sonara so you aretrying to downgrade also from a 47$ plan?

Re: Plan deactivated

Sonara — Fri, 21 Dec 2018 15:44:39 GMT

We do have registered account under my husband's no. When I tried to register my number it always says invalid.

Re: Plan deactivated

Sonara — Fri, 21 Dec 2018 15:46:10 GMT

28. Planning to change a plan also to $30 plan. Now I have 32 dollars in my account

Re: Plan deactivated

Sonara — Fri, 21 Dec 2018 15:46:27 GMT

Yed

Re: Plan deactivated

Sonara — Fri, 21 Dec 2018 15:46:45 GMT

Yes

Re: Plan deactivated

CS_Agent — Fri, 21 Dec 2018 15:46:55 GMT

Hi,
If you have any questions concerning your account, just send a private message through the following link, and provide your public mobile phone number and PIN and explain whats going on :
https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/The-Public-Mobile-Moderator-Team/ta-p/251759

Re: Plan deactivated

Anonymous — Fri, 21 Dec 2018 15:47:38 GMT

@Sonara wrote:
My husband registered our number online. But could not get into my number to do it online. His number alway show up in our online access

Or clear cache/cookies. I *always* properly, fully log out of any sites I log into when done. Just closing the tab keeps the site kind of active in the browser. Closing the browser can be similar but not usually. Cookies still stay though. Waiting a while for the site to figure out inactivity can work.

There are many settings to control these behaviours too.

Re: Plan deactivated

mimmo — Fri, 21 Dec 2018 15:48:33 GMT

@Sonara you can only renew the same plan via 611 to change plans you need to cobtact the mods. they provided link above.

Re: Plan deactivated

mimmo — Fri, 21 Dec 2018 15:56:04 GMT

does anyone know the current wait time? i know mod replied in thread but that does not relate to wait times.

@Sonara not knowing mod reply time could be 24-48 hours i would buy a voucher from recharge.com and add the needed funds to renew your current plan. I would still message them to help you create a selfserve account.

Re: Plan deactivated

mimmo — Fri, 21 Dec 2018 16:02:52 GMT

Re: Plan deactivated

Sonara — Fri, 21 Dec 2018 16:06:25 GMT

Thanks for all ur help. Hope I could still use this credit😔