topic Plan not working in Get Support

Plan not working

yyd27 — Wed, 05 Jan 2022 07:51:13 GMT

My phone's plan seemed to stop working today. Can't use data, make phone calls, or text. Online portal says my plan is active and I have auto-pay set up. I think I set it up so my plan switched to the $40 5GB plan last night and the payment should have been made.

Please advise what to do.

Re: Plan not working

krazykiwi — Thu, 20 Dec 2018 16:45:52 GMT

@yyd27 wrote:
@CS_Agent
My phone's plan seemed to stop working today. Can't use data, make phone calls, or text. Online portal says my plan is active and I have auto-pay set up. I think I set it up so my plan switched to the $40 5GB plan last night and the payment should have been made.
Please advise what to do.

Hi, Try this.

Login to self serve - Plan & add-ons - Lost/Stolen phone - Suspend service.
Logout and wait a few minutes then login and select found phone.
This will not blacklist your phone.

If either response to your particular request leads to the resolution of your issue , please help other community members by marking that post as the solution. Thank You

Re: Plan not working

justinbeaudoin — Thu, 20 Dec 2018 16:52:38 GMT

Great idea to suspend and reactivate. That should trigger things again.