topic Re: My phone says active but won't call or text in Get Support

My phone says active but won't call or text

Simba2 — Wed, 05 Jan 2022 07:51:11 GMT

Hey so I added funds to my account and my account says active but won't let me place calls or text when I have a plan for unlimited text and talk it won't even let me call voice mail please it's very important I get my phone working I have tried turning it on and off and taking the Sim card out with no luck any other suggestions

Re: My phone says active but won't call or text

Anonymous — Thu, 20 Dec 2018 16:08:40 GMT

@Simba2 wrote:
Hey so I added funds to my account and my account says active but won't let me place calls or text when I have a plan for unlimited text and talk it won't even let me call voice mail please it's very important I get my phone working I have tried turning it on and off and taking the Sim card out with no luck any other suggestions

Try the lost/stolen feature.
Log in to self-serve. Plan & Add-Ons from top menu. Lost/Stolen Phone from next menu. Suspend Service button. Log out. Wait a few minutes. Log back in and back to Lost/Stolen Phone and Resume Service this time. Log out. Restart phone.
See what happens.

Re: My phone says active but won't call or text

Carld123 — Thu, 20 Dec 2018 16:09:42 GMT

@Simba2

Try the lost/ stolen trick....mark it as lost/stolen for 5-10 minutes then click found...

Re: My phone says active but won't call or text

Simba2 — Thu, 20 Dec 2018 16:16:51 GMT

I have tried the lost stolen thing and still no luck not to sure what the issue is

Re: My phone says active but won't call or text

krazykiwi — Thu, 20 Dec 2018 16:20:35 GMT

@Simba2 wrote:
I have tried the lost stolen thing and still no luck not to sure what the issue is

Did your account get suspended due to lack of funds?

Re: My phone says active but won't call or text

Anonymous — Thu, 20 Dec 2018 16:22:09 GMT

@Simba2 wrote:
I have tried the lost stolen thing and still no luck not to sure what the issue is

Ok. The other trick that has been known to fix things is to manually pay in $1 (or something nominal). Then restart phone.

Re: My phone says active but won't call or text

Simba2 — Thu, 20 Dec 2018 16:22:06 GMT

The self serve says my plan is active so not sure how to check if it's suspended

Re: My phone says active but won't call or text

krazykiwi — Thu, 20 Dec 2018 16:25:31 GMT

@Simba2 wrote:
The self serve says my plan is active so not sure how to check if it's suspended

Sorry, what I meant was did it get suspended before you added the funds? Did your phone stop working?

Re: My phone says active but won't call or text

Simba2 — Thu, 20 Dec 2018 16:27:16 GMT

I think it stopped working last night I put funds on it today but the plan says active so I thought it would work now

Re: My phone says active but won't call or text

krazykiwi — Thu, 20 Dec 2018 16:30:57 GMT

@Simba2 wrote:
I think it stopped working last night I put funds on it today but the plan says active so I thought it would work now

Under active in your self serve account does it show the right plan? Did you try @Anonymous trick of adding a $1?

EDIT: How long ago did you add the funds?

Re: My phone says active but won't call or text

Anonymous — Thu, 20 Dec 2018 16:31:10 GMT

@Simba2 wrote:
I think it stopped working last night I put funds on it today but the plan says active so I thought it would work now

I guess you don't have a credit card attached to the account.

Do you have a credit card? You can purchase a $5 voucher online from recharge.com and try to put that in to do a nominal pay in.

Or go to a store and buy one.

Or attach your credit card to here and try the $1.

Re: My phone says active but won't call or text

Simba2 — Thu, 20 Dec 2018 16:40:38 GMT

I did the 1$ trick and it seems to be all working now