topic Re: sim card issue in Get Support

sim card issue

evgeniagut31 — Wed, 05 Jan 2022 07:51:08 GMT

can not call or text plan payed and active. second pablic mobile sim card works on this phone. account payed 48 hours ago... plan $25 per month. please help to resolve this issue.

Re: sim card issue

Anonymous — Thu, 20 Dec 2018 14:57:01 GMT

@evgeniagut31 wrote:
can not call or text plan payed and active. second pablic mobile sim card works on this phone. account payed 48 hours ago... plan $25 per month. please help to resolve this issue.

Try the lost/stolen feature.
Log in to self-serve. Plan & Add-Ons from top menu. Lost/Stolen Phone from next menu. Suspend Service button. Log out. Wait a few minutes. Log back in and back to Lost/Stolen Phone and Resume Service this time. Log out. Restart phone.
See what happens.

Re: sim card issue

evgeniagut31 — Thu, 20 Dec 2018 15:24:41 GMT

Thank you so much,it works!!!