topic Re: Question on account in Get Support

Question on account

Csrf071990 — Wed, 05 Jan 2022 07:50:54 GMT

i changed my plan today as it didnt auto renew and now i cant connect to the provider and it was working this morning till i topped up my acc with the $50 plan for 8 gigs of data.... really wanna know how long it will take to get it working as i paid and now i cant figure out why it wont connect.... Pixel 2 non xl can provide photos of my account if needed thanks! ive dont everything such as remove sim reboot... ect THANKS!

Cody

Re: Question on account

popping — Thu, 20 Dec 2018 01:19:26 GMT

@Csrf071990 wrote:
i changed my plan today as it didnt auto renew and now i cant connect to the provider and it was working this morning till i topped up my acc with the $50 plan for 8 gigs of data.... really wanna know how long it will take to get it working as i paid and now i cant figure out why it wont connect.... Pixel 2 non xl can provide photos of my account if needed thanks! ive dont everything such as remove sim reboot... ect THANKS!

Cody

Is your account still active?

If yes, your account may not be provisioned correctly with the new feature of your $50 plan. You may try the lost/stolen phone trick to re-provision your plan feature again.

Re: Question on account

Csrf071990 — Thu, 20 Dec 2018 01:24:47 GMT

how do i do that? is says my account is active?

mount Due: $50.00
Payment Due Date (One-Time Payment): Jan 17, 2019

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My PlanAccount Status: Active

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thats what it says

Re: Question on account

srlawren — Thu, 20 Dec 2018 01:27:48 GMT

@Csrf071990 please see here: https://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/SOLUTION-My-plan-has-enough-funds-but-will-not-renew-or-re/m-p/284552/highlight/true#M20518

Re: Question on account

Csrf071990 — Thu, 20 Dec 2018 01:30:43 GMT

Ok I'll give that a shot. But normally they will fix the problem? Just sucks as I like my phone and I know it's not the phone

Re: Question on account

Csrf071990 — Thu, 20 Dec 2018 01:47:10 GMT

i cant find the report stolen function

Re: Question on account

RobertQc — Thu, 20 Dec 2018 01:50:58 GMT

@Csrf071990 wrote:
i cant find the report stolen function

@Csrf071990

Log into self serve

Click plans & addons

Click Lost/Stolen phone

Re: Question on account

Csrf071990 — Thu, 20 Dec 2018 02:37:47 GMT

so everything worked but i cant call out or recieve calls..... gonna need a mod to fix it

Re: Question on account

Dunkman — Thu, 20 Dec 2018 04:04:46 GMT

@Csrf071990

As you wait for moderator, you could also try manualling loading $1 to your account to see whether that re-starts your plan. Moderators can take a couple of days to respond.

Re: Question on account

Csrf071990 — Thu, 20 Dec 2018 04:54:35 GMT

Won't work with my card

Re: Question on account

Anonymous — Thu, 20 Dec 2018 05:10:46 GMT

@Csrf071990 wrote:
Won't work with my card

How about buying a $5 voucher from recharge.com and seeing if that kicks it to go. Which is what the $1 and the lost/stolen feature are suppposed to do as bit of a workaround.

The small denomination may be a little more expensive than buying in a store but I'm not sure a store would sell that small an amount.