topic Plan and Add ons in Get Support

Plan and Add ons

BBYM — Wed, 05 Jan 2022 07:50:52 GMT

I tried to make some calla and even access my data but it keeps saying I don t have access to long distance call. I can t access my voicemail. I went online and it is say my plan is activated.

Thanks for the help.

Re: Plan and Add ons

Jessica_T — Thu, 20 Dec 2018 01:10:30 GMT

@BBYM wrote:
I tried to make some calla and even access my data but it keeps saying I don t have access to long distance call. I can t access my voicemail. I went online and it is say my plan is activated.

Thanks for the help.

@BBYMDid you dial a 1 before the number? Does calling 611 work?

Log into your account and try the lost/stolen trick, it will probably fix all your problems.

Report your phone lost/stolen in the self service account and logout. Wait 5-10 minutes. Re-login and report phone found. Reboot your phone. This seems to reset your SIM card and hopefully activates your plan/account.

Re: Plan and Add ons

BBYM — Thu, 20 Dec 2018 10:06:25 GMT

My problem is solved.

Thanks for your help.

Re: Plan and Add ons

srlawren — Thu, 20 Dec 2018 17:04:16 GMT

@BBYM wrote:
Hi

My problem is solved.
Thanks for your help.

@BBYM for future reference, what was the resolution? Were you not dialing the 1? Did you have to do the lost/found trick? Something else?