topic Re: Locked out in Get Support

Locked out

dbeers — Wed, 05 Jan 2022 07:50:38 GMT

I changed my account email address and now can’t login to self serve. Need help.

Re: Locked out

MoreYummy — Wed, 19 Dec 2018 18:33:09 GMT

Please send private message to @CS_Agent

with your phone number, email to reset your password.

Re: Locked out

wetcoaster — Wed, 19 Dec 2018 18:42:27 GMT

@dbeers wrote:
I changed my account email address and now can’t login to self serve. Need help.

Have you tried logging in with your old e-mail address?

My understanding is that changing the e-mail address in the account is not automatically changing the e-mail address used as account name / log-in name. You need moderator assistance to change that manually.

Oh, and make sure that the e-mail addresses in the community and the self serve account match, so that community rewards, if earned, are applied to your account.

Re: Locked out

Safaa — Tue, 01 Jan 2019 18:55:21 GMT

Try to

@dbeers wrote:
I changed my account email address and now can’t login to self serve. Need help.

Try to login with the new email address

Or make an new registration