topic Re: haven't received sim card in Get Support

haven't received sim card

birdbrain — Wed, 05 Jan 2022 07:50:34 GMT

Ordered sim card from online store Nov. 26 still haven't received. Help please

Re: haven't received sim card

popping — Wed, 19 Dec 2018 17:57:38 GMT

@birdbrain wrote:
Ordered sim card from online store Nov. 26 still haven't received. Help please

After waiting for over 20 days, it is time to send moderator private message for help.

Please provide the date ofr your order, shipping address and other information you think is important for moderator to find your order.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Promotions will be expired on Jan 1. You may want to get a SIM card from store, London Drug, The mobile Shop.

Re: haven't received sim card

Jessica_T — Wed, 19 Dec 2018 17:53:53 GMT

@birdbrain wrote:
Ordered sim card from online store Nov. 26 still haven't received. Help please

@birdbrainContact the mods to track your package. The moderator team can be reached via private message using this link. Please include in the private message account number and PIN code along with a detailed description.

Re: haven't received sim card

computergeek541 — Thu, 20 Dec 2018 09:28:16 GMT

Public Mobile does not provide tracking numbers for sim card shipment, and quite honestly, it would be waste of time for Public Mobile to try to track these shipments down or to file insurance claims with Canada Post, although they could. These shipments do have tracking numbers on them, but really, if a customer said that he/she didn't get it, Public Mobile customer service would probably still provide a replacement.

With the amount of time that a Public Mobile employee could spend on the phone to file an insurance claim with Canada Post so that Public Mobile could reimbursed for a lost shipment, or the time it takes for them to manually dig into a online ordering system that doesn't automatically make tracking number available, it wouldn't be too difficult for the time involved to search for sim card and get an update would cost them more than the cost of the product.

It would likely be faster and cheaper for Public Mobile just to send another to the customer. Either way, a moderator would have to be get involved to provide replacement or refund.

Re: haven't received sim card

stonechucker — Thu, 20 Dec 2018 14:00:01 GMT

@computergeek541, ultimately, it'd be cheaper and more efficient to stock PM SIMs at already owned/rented/leased properties of Telus a/o Koodo.