topic sim card in Get Support

sim card

katherinwindmil — Wed, 05 Jan 2022 07:50:24 GMT

Hi i tried to switch over my sim card to a new phone and it said that the iphone needs to be unlocked by my carrier. what do i need to do?

Re: sim card

Dunkman — Wed, 19 Dec 2018 03:27:55 GMT

@katherinwindmil

You will need to call your previous carrier to get the unlock code. It should be a free service these days for Canadian carriers.

Re: sim card

Anonymous — Wed, 19 Dec 2018 03:30:47 GMT

@katherinwindmil wrote:
Hi i tried to switch over my sim card to a new phone and it said that the iphone needs to be unlocked by my carrier. what do i need to do?

Are you saying that the phone itself is new or just new to you? It would be curious if it was locked when new.

Otherwise as above.

Re: sim card

katherinwindmil — Wed, 19 Dec 2018 03:35:11 GMT

No, its a friends old phone so would she have to call her carrier to unlock it ?

Re: sim card

hairbag1 — Wed, 19 Dec 2018 03:37:42 GMT

Friend should call previous cell provider and request a free unlock code. Good luck.

Re: sim card

BarryS — Wed, 19 Dec 2018 04:07:44 GMT

@katherinwindmil Actually, if your friend tells you which provider they originally purchased the phone through, you can call ( Rogers, bell, Telus, etc.) and they all seem to have an “unlock service”....some automated, some through live chat. All that you need to provide is the IMEI number. If the phone is in good standing (not reported stolen), they will provide you with an unlock code. Easy.