topic Re: Cant connect to wifi in Get Support

Cant connect to wifi

Taraotoole11 — Wed, 05 Jan 2022 07:49:56 GMT

Hello there,

I cant connect to wifi no matter where I am. Can I please get some guidance and direction? It's been over 24hrs. Internet will only work if I use my data

Thanks ,

Tara

Re: Cant connect to wifi

NDesai — Tue, 18 Dec 2018 00:45:36 GMT

@Taraotoole11 What happens when you click on the wifi you want to connect? Have you tried connecting to different wifi and turning off data and Airplane mode?

Re: Cant connect to wifi

will13am — Tue, 18 Dec 2018 00:47:10 GMT

@Taraotoole11, what model of phone do you have? This is not a mobile network issue. The problem is with the phone. Phones always favor WiFi for data over wireless.

Re: Cant connect to wifi

Taraotoole11 — Tue, 18 Dec 2018 00:55:36 GMT

It just shows bars with the explanation mark through it and yes I have tried 3 different locations, turning off data, restarting my phone and a full power down then up again. Still no luck

Re: Cant connect to wifi

Taraotoole11 — Tue, 18 Dec 2018 01:07:42 GMT

@will13am I have a Samsung Galaxy J Prime that isn't even a year old yet. What do u suggest I try next?

Re: Cant connect to wifi

NDesai — Tue, 18 Dec 2018 00:58:10 GMT

@Taraotoole11 wrote:
It just shows bars with the explanation mark through it and yes I have tried 3 different locations, turning off data, restarting my phone and a full power down then up again. Still no luck

I believe the ! mark on the wifi symbol means, no Internet. It seems like you are not connecting to the wifi network properly. What about your home wifi?

Re: Cant connect to wifi

Taraotoole11 — Tue, 18 Dec 2018 01:06:40 GMT

@NDesai I'm referring to my home wifi which has been working up until yesterday. All my other devices are connected it it just fine....

Re: Cant connect to wifi

will13am — Tue, 18 Dec 2018 01:07:20 GMT

Here are some suggestions for a Samsung phone of similar lineage.

https://thedroidguy.com/2018/12/fix-samsung-galaxy-j3-cant-connect-wi-fi-networks-troubleshooting-guide-1066112

Re: Cant connect to wifi

lonegreyride — Tue, 18 Dec 2018 15:58:24 GMT

Not sure if you've already tried, but you can go into Settings, then Wifi, then click on your network and click Forget. Then try connecting again, you'll need to enter the password again.

Re: Cant connect to wifi

Crissytoronto — Sun, 08 Sep 2019 20:52:58 GMT

I had the same problem when i first activated my account.Internet only worked with data on. What worked for me is i reset my modem...so i unplugged it for ten seconds and then plugged it back in. By the way i have a 5g modem and had no problem connecting to wifi even though my data plan only includes 3g speed. Hope this helps.

Re: Cant connect to wifi

computergeek541 — Mon, 09 Sep 2019 03:26:51 GMT

@Crissytoronto wrote:
I had the same problem when i first activated my account.Internet only worked with data on. What worked for me is i reset my modem...so i unplugged it for ten seconds and then plugged it back in. By the way i have a 5g modem and had no problem connecting to wifi even though my data plan only includes 3g speed. Hope this helps.

This thread is nearly 9 months ago and has not been replied to since then. Either way, Wi-Fi not working isn't related to activating or using Public Mobile services.