topic Re: Incorrect Usage History in Get Support

Incorrect Usage History

Nadia_12 — Wed, 05 Jan 2022 07:49:42 GMT

Hello,

I just set up my Public Mobile account on Friday. I registered online and reviewed my usage history and it's incorrect. My usage shows a number of outgoing calls and texts that I did not do. The texts are to 474663, not sure what that is? The calls are all the to the same number. I dialed it from a different phone and it appears to be calling my voicemail. Can anyone help me sort this out? Thank you!

Re: Incorrect Usage History

RobertQc — Mon, 17 Dec 2018 18:01:49 GMT

@Nadia_12 wrote:
Hello,

I just set up my Public Mobile account on Friday. I registered online and reviewed my usage history and it's incorrect. My usage shows a number of outgoing calls and texts that I did not do. The texts are to 474663, not sure what that is? The calls are all the to the same number. I dialed it from a different phone and it appears to be calling my voicemail. Can anyone help me sort this out? Thank you!

@Nadia_12The most common issue is both iPhones (imessage) and Google (android) phones use SMS to set up things when you first sign up a new number / phone / provider / restart phone. I use android not Iphone so not sure how to disable that. But as for Andriod you can remove texting permissions from the “Dialer” app.

It's just one of the voicemail access numbers. Telus (PM) has a pile of them and they show on usage history.

Are you on a limited 50/50 plan? If not you can just ignore it, happens to everyone.

Re: Incorrect Usage History

Nadia_12 — Mon, 17 Dec 2018 18:21:44 GMT

I have an iPhone. I am on the $10 / month plan. I will ignore for now, but will check in in subsequent months if this persists.

Thanks for the quick response! 🙂

Re: Incorrect Usage History

Anonymous — Mon, 17 Dec 2018 18:25:40 GMT

@Nadia_12 wrote:
I have an iPhone. I am on the $10 / month plan. I will ignore for now, but will check in in subsequent months if this persists.

Thanks for the quick response! 🙂

Restarts *may* do another round of internal texts. Or moving the SIM to another phone *may*.

Re: Incorrect Usage History

Nadia_12 — Mon, 17 Dec 2018 18:26:26 GMT

Sorry, I forgot to respond to your question. The outgoing call number is 647-580-4001.

Thanks,

Nadia

Re: Incorrect Usage History

will13am — Mon, 17 Dec 2018 18:30:37 GMT

@Nadia_12 wrote:
Sorry, I forgot to respond to your question. The outgoing call number is 647-580-4001.

Thanks,
Nadia

This is the voice mail number.

Re: Incorrect Usage History

RobertQc — Mon, 17 Dec 2018 18:31:29 GMT

@Nadia_12 wrote:
Sorry, I forgot to respond to your question. The outgoing call number is 647-580-4001.

Thanks,
Nadia

@Nadia_12This just means that someone phoned you and that it went to voicemail or you called voicemail. The time would correspond to the length of the person's call/the length of the message.

Re: Incorrect Usage History

RobertQc — Mon, 17 Dec 2018 18:35:44 GMT

@Nadia_12 wrote: Texts that I did not do. The texts are to 474663

@Nadia_12

Also send a private message to the moderator team Click this to send them a message with your PIN & Phone number and explain what happened. Since your plan is limited 50 texts and they were not done with you it is likely they will offset these message

Re: Incorrect Usage History

Nadia_12 — Mon, 17 Dec 2018 19:10:57 GMT

Hello RobertQc, really appreciate your help! I used the link to send a message, we'll see what happens. I did receive a number of incoming texts from Public Mobile, but did not send any to 474663. Hopefully things will be more smooth sailing moving forward 🙂

Nadia

Re: Incorrect Usage History

Cuban80 — Tue, 18 Dec 2018 19:53:59 GMT

Same thing for me, had like 15 outgoing text to 474663 on my first day SIM installed...really weird cuz iMessage + FaceTime + iCloud = all closed and not activated on devise...

I look a lot on this, but nobody can explain it correctly. Nothing with old provider...

Re: Incorrect Usage History

Nadia_12 — Tue, 18 Dec 2018 20:39:32 GMT

Hi Cuban80,

The best advice I received is to send a private message to the moderator team Click this to send them a message with your PIN & Phone number and explain what happened. They were helpful. All the best!

Nadia