topic Re: about plan change in Get Support

about plan change

missorange — Wed, 05 Jan 2022 07:49:37 GMT

Hi I am new to PM, A little confuse here, on the auto pay session, it saying

Payment Due Date (One-Time Payment): Jan 14, 2019

But when you click inside, it saying Payment Due Date (AutoPay): Jan 15, 2019

If I would like to change my current plan, which date I should change, Jan 14 or 15?

This two date make me confused.

Thanks!

Kathy

Re: about plan change

Anonymous — Mon, 17 Dec 2018 16:16:55 GMT

@missorange wrote:
Hi I am new to PM, A little confuse here, on the auto pay session, it saying
Payment Due Date (One-Time Payment): Jan 14, 2019
But when you click inside, it saying Payment Due Date (AutoPay): Jan 15, 2019
If I would like to change my current plan, which date I should change, Jan 14 or 15?
This two date make me confused.

Thanks!
Kathy

The first date is the end of your paid term. The second date is when autopay will take money if set up. (in the wee hours of the morning)

Just do your plan change for future at renewal and it'll change it at the right time.

Autopay has some inconsistencies though so it may behoove you to put the amount of your changed plan into your account a couple days before it renews to avoid any hiccups.

Re: about plan change

CellAid — Mon, 17 Dec 2018 16:42:44 GMT

Mine is the exact way. My auto payment is supposed to come out for me on the 14th, but when I click into it, it says the 13th (I think it happens at like midnight or something). I think your best bet would be to change your current plan for the 14th to be safe. Maybe wait and see how others respond to you first but that's what I would do.

Re: about plan change

Anonymous — Mon, 17 Dec 2018 16:47:00 GMT

@CellAid wrote:
Mine is the exact way. My auto payment is supposed to come out for me on the 14th, but when I click into it, it says the 13th (I think it happens at like midnight or something). I think your best bet would be to change your current plan for the 14th to be safe. Maybe wait and see how others respond to you first but that's what I would do.

I don't think there's a way to choose a day. It's either at renewal (whichever yours is) or immediate. I guess one could say in a literal sense that's choosing a day 🙂

Dialing 611 will get you a recording that says the second date at 2am ET.

Re: about plan change

stonechucker — Mon, 17 Dec 2018 16:55:49 GMT

There is no option for a specific date, other than the following:

1. Immediate change, at the time of selection. You will pay for a full plan change, and lose all remaining service(s) on the current plan.

2. Change plan on the renewal date. This will 'lock-in' for the date of your next renewal. In this specific case, it will be the date later date.

The earlier date (by 1 day) should be considered as the last date to have money preloaded to the account before allowing AutoPay to charge your card.

Re: about plan change

missorange — Mon, 17 Dec 2018 17:01:46 GMT

someone told me that dated a future date to change may not working properly.

Re: about plan change

Anonymous — Mon, 17 Dec 2018 17:11:12 GMT

@missorange wrote:
someone told me that dated a future date to change may not working properly.

It's been known to be a little dodgy when on autopay. Not always. Just for some random people. Which is why I suggested for you to put money in your account a couple days earlier.

Re: about plan change

popping — Mon, 17 Dec 2018 17:14:21 GMT

@missorange wrote:
someone told me that dated a future date to change may not working properly.

There was a problem when plan change to a lower value plan on next renewal date. I changed my plan from $45 to $40 on Nov 24 renewal day without any issue. It you worry about it plan change on renewal date, you can add fund to your account with the amount enough to pay the higher cost plan. This is a sure way to have enough fund for the renewal without depending on the autopay to get money from your credit card to pay for the renewal.

Re: about plan change

mimmo — Mon, 17 Dec 2018 17:21:11 GMT

I typically have done immideate plan changes a day ahead instead of trusting the system to do it properly. Yes I lose a day but I don't risk no service. This only works though if the plan you want is still available.

Re: about plan change

srlawren — Mon, 17 Dec 2018 17:25:26 GMT

@missorange wrote:
someone told me that dated a future date to change may not working properly.

@missorange if you experience loss of service due to the schedueld plan change, try one of these two things to get it going again--they usually work: https://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/SOLUTION-My-plan-has-enough-funds-but-will-not-renew-or-re/m-p/284552/highlight/true#M20518

Re: about plan change

missorange — Mon, 17 Dec 2018 17:32:11 GMT

is that mean one day before auto pay date?

Re: about plan change

srlawren — Mon, 17 Dec 2018 18:05:02 GMT

@missorange wrote:
is that mean one day before auto pay date?

@missorange we are suggesting you go into the plan change page right now and pick your new plan, and then click on the button that says to schedule it for your next renewal date. If you try to do an immediate plan change on your payment or renewal date, you ironically may cause the issue you are worried about trying to avoid.

Re: about plan change

missorange — Mon, 17 Dec 2018 18:43:40 GMT

@srlawren hopefully it works out!