topic Re: Trying to recover password. desperately need to change plan in Get Support

Trying to recover password. desperately need to change plan

Vrewq — Wed, 05 Jan 2022 07:49:05 GMT

I lost my password and I think I registered my online account with yahoo email account but I can't get past the 1st step of recovery process which is email. Please help me as soon as possible, I desperately need data which is not in my current plan for my new job. Thank you,

Re: Trying to recover password. desperately need to change plan

tehowennathe — Sun, 16 Dec 2018 13:22:11 GMT

If you can't remember email used the best option is to contact a mod. You will need to provide pin, account number, and phone number. Tell them you can't remember what email you used for self serve account. Only they can help.

Re: Trying to recover password. desperately need to change plan

Carld123 — Sun, 16 Dec 2018 13:28:14 GMT

@Vrewq

You could possibly add a voucher and purchase an add on using 611 until you get your plan changed

Re: Trying to recover password. desperately need to change plan

tehowennathe — Sun, 16 Dec 2018 13:26:48 GMT

@Carld123 wrote:
@Vrewq
You could possibly add a voucher and purchase an add on using 611..

That is a good way to do it in the mean time. Still best to contact a mod incase you ever decide to change plans or look at plan useage.

Re: Trying to recover password. desperately need to change plan

Carld123 — Sun, 16 Dec 2018 13:33:10 GMT

@tehowennathe

Yes...seems like a meantime fix is whats needed..a new job that needs data wont wait for mods to reply.

Re: Trying to recover password. desperately need to change plan

will13am — Sun, 16 Dec 2018 13:38:34 GMT

@Vrewq, the password reset feature is broken. You will need to contact the moderator team to complete the reset. The moderator team can be reached via private message using this link. Please include in the private message account number and PIN code along with a detailed description of the issue and the required resolution. This will speed up problem resolution significantly. Refer to the following knowledge base link for additional information on contacting the moderator team.

Re: Trying to recover password. desperately need to change plan

mimmo — Sun, 16 Dec 2018 13:46:06 GMT

@will13am its broken agian?

Re: Trying to recover password. desperately need to change plan

will13am — Sun, 16 Dec 2018 13:47:52 GMT

@mimmo wrote:
@will13am its broken agian?

I don't recall that it was ever declared fixed after it was declared broken again. Did I fall asleep at the wheel and miss an announcement?

Re: Trying to recover password. desperately need to change plan

RobertQc — Sun, 16 Dec 2018 14:08:06 GMT

@will13am wrote:
@mimmo wrote:
@will13am its broken agian?
I don't recall that it was ever declared fixed after it was declared broken again. Did I fall asleep at the wheel and miss an announcement?

@will13am @mimmoSome people say its fixed, some people say its not working. I vote until everyone says its working, then its broken but may work and worth a shot to try. (I know in this case, user forgetting their e-mail is not a problem with the password reset)

Re: Trying to recover password. desperately need to change plan

will13am — Sun, 16 Dec 2018 14:20:10 GMT

@RobertQc wrote:
@will13am wrote:
@mimmo wrote:
@will13am its broken agian?
I don't recall that it was ever declared fixed after it was declared broken again. Did I fall asleep at the wheel and miss an announcement?

@will13am @mimmoSome people say its fixed, some people say its not working. I vote until everyone says its working, then its broken but may work and worth a shot to try. (I know in this case, user forgetting their e-mail is not a problem with the password reset)

That is my understanding of how the password reset breaks.