topic Re: Paying for something I'm not getting in Get Support

Paying for something I'm not getting

DRobinson — Wed, 05 Jan 2022 07:48:45 GMT

Hey I'm not getting the 5 GB of data I'm paying for im only receiving 2 GB would like to know why I'm paying for something I'm not getting .I expect to get the 5GB of data I'm paying for .

Re: Paying for something I'm not getting

tehowennathe — Sat, 15 Dec 2018 15:01:50 GMT

Best option here is to contact a mod so they can look into your situation. Only they can help with plan issues. You will need to provide account number, phone number and your pin. Explain to them your situation and I'm sure they will look into it. Just don't expect an response right away. Usually takes a day or two.

Re: Paying for something I'm not getting

Anonymous — Sat, 15 Dec 2018 15:09:30 GMT

@DRobinson wrote:
Hey I'm not getting the 5 GB of data I'm paying for im only receiving 2 GB would like to know why I'm paying for something I'm not getting .I expect to get the 5GB of data I'm paying for .

Could you post a screenshot of your overview page? Blank out any personal info of course.

Re: Paying for something I'm not getting

mimmo — Sat, 15 Dec 2018 15:12:35 GMT

Why do you say you are only getting 2gb? What does your plan in selfserve say? What does selfserve add-ons section say?

Tyoically this is caused by phone features that limit monthly data. What phone do you have?

Re: Paying for something I'm not getting

tehowennathe — Sat, 15 Dec 2018 17:19:33 GMT

@mimmo wrote:
Why do you say you are only getting 2gb? What does your plan in selfserve say? What does selfserve add-ons section say?

Tyoically this is caused by phone features that limit monthly data. What phone do you have?

I had that issue where my Galaxy J5 would turn data off at 2GB when I had 8G. Had to go into my data saving settings and readjust the warnings and limits to what worked for my plan. Maybe that's the issue going on if the phone has such features.