topic reactivation in Get Support

reactivation

natashae — Wed, 05 Jan 2022 07:48:32 GMT

Hello I reactivated my account its been over 2 hours and it still does not work. Please help I need it to be working by tomorrow!

Re: reactivation

will13am — Sat, 15 Dec 2018 00:48:49 GMT

@natashae, do you mean that you topped up and reactivated an otherwise suspended account. It should work right away. Do you see the account status change to active? Have to rebooted your phone? Try also toggling the lost phone feature. Sometimes this is like a soft boot on the account and can fix minor issues.

Re: reactivation

natashae — Sat, 15 Dec 2018 00:51:49 GMT

yes it was suspended for a i believe a month. My status is active and i have rebooted my phone a few times but it comes up so sim mode on my phone

Re: reactivation

Carld123 — Sat, 15 Dec 2018 01:29:42 GMT

@natashae

@natashae wrote:
yes it was suspended for a i believe a month. My status is active and i have rebooted my phone a few times but it comes up so sim mode on my phone

If its coming up No Sim it will most likely be the actual sim or phone that is the problem..are you using the same phone you were last time you were activated?

Re: reactivation

natashae — Sat, 15 Dec 2018 01:29:26 GMT

yes it is and now after 14 hours it is now working thanks everyone! lol