topic Unable to receive short code SMS / verification text from Uber in Get Support

Unable to receive short code SMS / verification text from Uber

isha — Wed, 05 Jan 2022 07:48:13 GMT

Hi all,

I'm unable to receive the short code SMS / verification text from Uber which is blocking me from signing into my account. From the list of available short code services on Public Mobile, it looks like Uber Alerts is enabled but I'm not receiving these messages.

Anyone knows how to proceed?

Thanks so much for your help

Re: Unable to receive short code SMS / verification text from Uber

Luddite — Fri, 01 Sep 2017 18:40:49 GMT

Are you on a grandfathered plan with only Canada wide text? If so, try using fongo.com as a workaround; incoming SMS are free.

Re: Unable to receive short code SMS / verification text from Uber

isha — Fri, 01 Sep 2017 18:43:44 GMT

I'm on the competitive plan offered to Freedom Mobile customers - which I think only provided Canada wide talk BUT does provide unlimited international test. I have also purchased the US Roaming add-on with talk/text/data yesterday.

Re: Unable to receive short code SMS / verification text from Uber

Luddite — Fri, 01 Sep 2017 19:00:02 GMT

OK then incoming text from outside Canada should be no issue. I have seen other customers with verification code issues but do not know how it can be resolved. Hopefully, another member will have a better idea.

The US roaming add-on operates only in the USA and has no functionality in Canada. It expires 10 days after activation whether you are here or there.

Re: Unable to receive short code SMS / verification text from Uber

mimmo — Fri, 01 Sep 2017 19:10:42 GMT

You can try this

https://help.uber.com/h/87ce1f38-62ab-4820-b022-b458eb05cbcf

Re: Unable to receive short code SMS / verification text from Uber

echf — Sat, 02 Sep 2017 01:56:41 GMT

First, please confirm your phone number Uber on file is correct.

If you still can't receive your SMS, please contact our moderator directly.

Uber can't help you much if your number on file is correct.

Re: Unable to receive short code SMS / verification text from Uber

maark — Thu, 12 Apr 2018 04:28:58 GMT

I was having problems with this recently and after talking to moderators, they finally got the issue sent to a support team and got it resolved! 🙂

Re: Unable to receive short code SMS / verification text from Uber

Ivon — Fri, 08 Feb 2019 22:39:40 GMT

How can i contact moderators? I have the same problem. Can't recieve short code SMS.

thank you

Re: Unable to receive short code SMS / verification text from Uber

annasophiaschro — Tue, 25 Feb 2020 23:05:47 GMT

I have the exact same issue, Uber support isn't able to help and Public Mobile bot is unable too to connect me with a real human. Any advice? Keeps me busier than I intented to 😬

Re: Unable to receive short code SMS / verification text from Uber

Dolpika0528 — Thu, 17 Sep 2020 03:33:03 GMT

How can I connect with someone who can help me

Re: Unable to receive short code SMS / verification text from Uber

hairbag1 — Thu, 17 Sep 2020 03:43:36 GMT

@Dolpika0528 wrote:
How can I connect with someone who can help me

Give us a brief description of your issue and we can help or direct you.

Re: Unable to receive short code SMS / verification text from Uber

mm80 — Thu, 17 Sep 2020 03:51:31 GMT

@Dolpika0528 wrote:
How can I connect with someone who can help me

Help with? If it's a general question, other members can answer those. If you need help with your account, you need to contact Moderator_Team.