topic Re: Account glitches - cannot switch plan, make payment in Get Support

Account glitches - cannot switch plan, make payment

cwaihungwong — Wed, 05 Jan 2022 07:47:35 GMT

I msg @CS_Agent but got no response after 18 hours.

I tried to private msg a Mod but got this msg:

Correct the highlighted errors and try again.
One or more of these members do not have private messages enabled. Their names have been removed from the Send to list.

So how do I get help??

Re: Account glitches - cannot switch plan, make payment

RobertQc — Thu, 13 Dec 2018 17:32:54 GMT

@cwaihungwong wrote:
I msg @CS_Agent but got no response after 18 hours.

I tried to private msg a Mod but got this msg:

Correct the highlighted errors and try again.
One or more of these members do not have private messages enabled. Their names have been removed from the Send to list.

So how do I get help??

@cwaihungwongDid you try clearing cache / a different browser / private browsing / incognito?

I just tested it, and it worked fine. I was able to send a message to the moderator team.

Response time is a couple days. Sending them a 2nd message will slow down the process for everyone including you. No need to send multiple messages unless you forgot to include your identity / pin number for verification then sending a second message (Click to send) will speed it up for you as the first response from them will be "who are you? " or "whats your pin?".

Re: Account glitches - cannot switch plan, make payment

cwaihungwong — Thu, 13 Dec 2018 17:33:11 GMT

Tried different browser/clear cache, but no luck. 😞

Now I have no cell service...

Re: Account glitches - cannot switch plan, make payment

RobertQc — Thu, 13 Dec 2018 18:14:44 GMT

@cwaihungwong wrote:
Tried different browser/clear cache, but no luck. 😞

@cwaihungwongIn regards to sending a message to the mod team, or to making a payment / switching plan or to both?

@cwaihungwong wrote:

Now I have no cell service...

I am guessing, since you have not given much information except in your title "cannot switch plan, make payment" Is your account suspended due to non payment and you are trying to switch your plan while your account is suspended, or trying to make a payment to get a new plan (not your existing)? Or is your account active but unable to switch, or prepay enough for the plan change or does your total showas $0? I assume suspension would be why your cell phone is not working, but this is once again, guessing without more info from you.

Please post a screen shot of your account overview (but blur out your name and account number)

Re: Account glitches - cannot switch plan, make payment

cwaihungwong — Thu, 13 Dec 2018 18:32:57 GMT

This is the Overview screenshot.

Tried to change plan, but no plans can be chosen.

Tried to enter credit card info, but info not saved.

and in many occasions, when I click a link, I got this msg:

Oh no! It looks like something went wrong, but don’t panic.

Hope @CS_Agent can resolve it.

Re: Account glitches - cannot switch plan, make payment

RobertQc — Thu, 13 Dec 2018 18:37:35 GMT

@cwaihungwong wrote:

This is the Overview screenshot.

Tried to change plan, but no plans can be chosen.
Tried to enter credit card info, but info not saved.

and in many occasions, when I click a link, I got this msg:
Oh no! It looks like something went wrong, but don’t panic.

@cwaihungwongHow long has it shown a blank overview page? That happens to me 10+ times per week, generally for 1-3 hours, its very common. But never seen it happen for more than a few hours. That is one of the quarks of the self serve system.

While the plan is blank like that, there is nothing anyone can do regarding account changes / access.

Re: Account glitches - cannot switch plan, make payment

Nicky30 — Thu, 13 Dec 2018 18:43:20 GMT

I had the same issue before and when I tried from my computer it worked

Re: Account glitches - cannot switch plan, make payment

cwaihungwong — Thu, 13 Dec 2018 19:14:40 GMT

I knew my 90 day renewal is due this week.

I have been seeing this (blank) overview page for the past 2 days (maybe longer... who knows?).

Tried multiple computers, multiple browsers. Same overview page.

Re: Account glitches - cannot switch plan, make payment

RobertQc — Thu, 13 Dec 2018 20:26:07 GMT

@cwaihungwong wrote:
I knew my 90 day renewal is due this week.
I have been seeing this (blank) overview page for the past 2 days (maybe longer... who knows?).

Tried multiple computers, multiple browsers. Same overview page.

@cwaihungwongFor a blank self serve, there is nothing that can be done but wait, however with the amount of time you have waited there is clearly a problem and you will have to wait for moderator team intervention.

Mine has been blank for about 40 minutes. Daily occurrence.

Re: Account glitches - cannot switch plan, make payment

RobertQc — Thu, 13 Dec 2018 21:01:53 GMT

@RobertQc wrote:

Mine has been blank for about 40 minutes. Daily occurrence.

@cwaihungwongSelf serve is still blank for me. Been about ~1 hour 20 minutes

Re: Account glitches - cannot switch plan, make payment

cwaihungwong — Thu, 13 Dec 2018 21:27:14 GMT

@RobertQc wrote:
@RobertQc wrote:
Mine has been blank for about 40 minutes. Daily occurrence.

@cwaihungwongSelf serve is still blank for me. Been about ~1 hour 20 minutes

Overview page is still blank for me. The wait continues...

Re: Account glitches - cannot switch plan, make payment

RobertQc — Thu, 13 Dec 2018 21:59:22 GMT

@cwaihungwong wrote:
@RobertQc wrote:
@RobertQc wrote:
Mine has been blank for about 40 minutes. Daily occurrence.

@cwaihungwongSelf serve is still blank for me. Been about ~1 hour 20 minutes
Overview page is still blank for me. The wait continues...

@cwaihungwongIts working again for me, check now and see if yours is up

Re: Account glitches - cannot switch plan, make payment

cwaihungwong — Fri, 14 Dec 2018 19:28:33 GMT

Still blank Overview page on my computer.

Almost 2 days after contacting @CS_Agent and heard nothing from them.