topic Re: Phone not working, data missing etc... in Get Support https://productioncommunity.publicmobile.ca/t5/Get-Support/Phone-not-working-data-missing-etc/m-p/305663#M153932 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/42304">@anbertin</a>, are you having problems only with data or are other features also not working.&nbsp; If it is only data that is not working, then it is very likely you need to update the APN settings on the phone.&nbsp; Check out this knowledge base which covers setting up the APN.&nbsp; BTW, moderator team response time is around 3 days.&nbsp; You will likely receive a response in the next day or so.</P><P>&nbsp;</P><P><A href="https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/How-to-Activate/ta-p/251824" target="_blank">https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/How-to-Activate/ta-p/251824</A></P> Wed, 12 Dec 2018 19:10:21 GMT will13am 2018-12-12T19:10:21Z Phone not working, data missing etc... https://productioncommunity.publicmobile.ca/t5/Get-Support/Phone-not-working-data-missing-etc/m-p/305657#M153930 <P>Where is support?</P><P>Sent two messages to the moderator team over a day ago.</P> Wed, 05 Jan 2022 07:47:11 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Phone-not-working-data-missing-etc/m-p/305657#M153930 anbertin 2022-01-05T07:47:11Z Re: Phone not working, data missing etc... https://productioncommunity.publicmobile.ca/t5/Get-Support/Phone-not-working-data-missing-etc/m-p/305662#M153931 <P>They will respond.&nbsp; Can the community assist you?&nbsp; What's going on?</P><P>&nbsp;</P><P>We can't fix account issues, but we can advise on direct to proceed.</P><P>&nbsp;</P> Wed, 12 Dec 2018 19:09:48 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Phone-not-working-data-missing-etc/m-p/305662#M153931 stonechucker 2018-12-12T19:09:48Z Re: Phone not working, data missing etc... https://productioncommunity.publicmobile.ca/t5/Get-Support/Phone-not-working-data-missing-etc/m-p/305663#M153932 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/42304">@anbertin</a>, are you having problems only with data or are other features also not working.&nbsp; If it is only data that is not working, then it is very likely you need to update the APN settings on the phone.&nbsp; Check out this knowledge base which covers setting up the APN.&nbsp; BTW, moderator team response time is around 3 days.&nbsp; You will likely receive a response in the next day or so.</P><P>&nbsp;</P><P><A href="https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/How-to-Activate/ta-p/251824" target="_blank">https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/How-to-Activate/ta-p/251824</A></P> Wed, 12 Dec 2018 19:10:21 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Phone-not-working-data-missing-etc/m-p/305663#M153932 will13am 2018-12-12T19:10:21Z