topic Re: my data is not working in Get Support

my data is not working

Melycat — Wed, 05 Jan 2022 07:47:08 GMT

my data is not working

Re: my data is not working

Luddite — Tue, 29 Aug 2017 20:23:09 GMT

@Melycat You have posted to an old thread. In future you will have more assurance of help by creating your own topic on the forum (which I have done for you today), or sending a private message directly to the moderators.

In this situation first login to you account and confirm the plan is correct and a data add-on is showing under Add-ons. If there is none, you have used all the data allowance.

Re: my data is not working

jeffster1970 — Tue, 29 Aug 2017 21:19:35 GMT

@Melycat wrote:
my data is not working

If @Luddite suggestions weren't your solution, click this to get into contact with the moderator team:----> @CS_Agent

Re: my data is not working

shaner82 — Wed, 30 Aug 2017 00:45:08 GMT

Did you make sure data isn't turned off on your phone? That happened to me once, although I have no clue how.

Re: my data is not working

Balanceman — Tue, 05 Sep 2017 13:22:40 GMT

Is work data working yet?

It can be:

1) your data is turned off

2) your need to input the APN. I don't have it right now, but it's a simple google search away.