topic Re: Restricted access in Get Support

Restricted access

Rawb — Wed, 05 Jan 2022 07:46:52 GMT

Hi everyone. I just switched to public mobile today and ported my number over without an issue.

Everything was working great at work, now that I'm home my phone (LG G4) shows there is restricted access and I have no data, unable to text or call although I do have service showing (2-3 bars). In the connection settings I can see both Bell LTE and PM LTE. Can anyone help me out to resolve this?

Re: Restricted access

mimmo — Mon, 28 Aug 2017 19:38:38 GMT

I know g4 typically require a factory reset for data to work. Best suggestion put your sim in a different phone see if it works. This isolates phone vs account issues.

Re: Restricted access

Rawb — Mon, 28 Aug 2017 19:56:28 GMT

Update:
I did a network reset, then followed the directions below to set up the APN. Not sure which step resolved it but I'm posting this via LTE so I'm a happy camper

https://productioncommunity.publicmobile.ca/t5/Phones-Hardware/How-do-I-set-up-data-APN-on-my-smartphone/td-p/3