topic Re: iMessage and SMS in Get Support

iMessage and SMS

bcsl — Wed, 05 Jan 2022 07:46:50 GMT

Hi, I recently signed up to PM. All's good except for SMS. When attempting to send a text with Messages to another iPhone, it'll only send if I'm connected to WiFi. If I'm not connected to WiFi, it'll not send. In other words, it doesn't default to SMS when no WiFi connection is available. However, when I subsequently connect to WiFi, the recipient will recieve the message twice.

"Send as SMS" is enabled in Settings > Messages. I've tried toggling Messages off and on and have also reset the network settings.

Any other ideas? Thanks!

Re: iMessage and SMS

Tav — Wed, 12 Dec 2018 03:18:45 GMT

Have you tried rebooting the phone?

If that doesn't work you may want to contact the mods to see if the number has been successfully activated.

Re: iMessage and SMS

bcsl — Wed, 12 Dec 2018 03:22:29 GMT

Yes, the phone has been rebooted and, yes, it is activated (texts can be sent to non-iPhone/Messages users).

Re: iMessage and SMS

Tav — Wed, 12 Dec 2018 03:28:06 GMT

Try the following:

Connect to the internet using WiFi or Data
Go to Settings > Messages and toggle iMessage OFF
Turn your iPhone off completely, then turn it back on
Go back into Settings > Messages and toggle iMessage ON
Make sure “Send as SMS” is also turned ON

Re: iMessage and SMS

Dunkman — Wed, 12 Dec 2018 03:33:57 GMT

@bcsl

Part 1:

imessage can sent to/from Apple ID or a phone number. To do what you described you should be using your phone number, not your Apple ID.

Go to Settings> Messages> Send & Receive

Your settings should be:

Can be reached by imessage at: Phone Number
Start new conversations from: Phone Number

Part 2:

Turn on Send as SMS

Go to Settings> Messages

Explanation:

If you're sending/receiving imessages to/from your apple ID, and not a phone number, you can't send as SMS.

Also, the phone number used here is taken from Settings>Phone>My Number. If you changed your phone number, sometimes this section doesn't populate your new number, and would then still send imessages from your old number. Same thing goes for FaceTime.

Re: iMessage and SMS

bcsl — Wed, 12 Dec 2018 03:39:28 GMT

Thanks, but I’ve already tried that.

Re: iMessage and SMS

bcsl — Wed, 12 Dec 2018 03:43:22 GMT

@Dunkman wrote:
@bcsl
Part 1:
imessage can sent to/from Apple ID or a phone number. To do what you described you should be using your phone number, not your Apple ID.
Go to Settings> Messages> Send & Receive
Your settings should be:
Can be reached by imessage at: Phone Number
Start new conversations from: Phone Number
Part 2:
Turn on Send as SMS
Go to Settings> Messages
Explanation:
If you're sending/receiving imessages to/from your apple ID, and not a phone number, you can't send as SMS.
Also, the phone number used here is taken from Settings>Phone>My Number. If you changed your phone number, sometimes this section doesn't populate your new number, and would then still send imessages from your old number. Same thing goes for FaceTime.

Thanks, but those settings are already as they should be.

Re: iMessage and SMS

AprilRoberts — Wed, 12 Dec 2018 10:09:27 GMT

It could be an issue with your Apple ID I had this happen to me I had to contact customer support line to resolve it before my phone would allow me to send msg I would call support they can diagnose the issue and then guide you through the way to correct the problem with easy step by step instructions

Re: iMessage and SMS

stonechucker — Wed, 12 Dec 2018 13:13:55 GMT

Try this process, direct from the Apple selfserve website:

https://selfsolve.apple.com/deregister-imessage/

Pretend you do not have your iPhone.

Re: iMessage and SMS

srlawren — Wed, 12 Dec 2018 17:05:48 GMT

Tagging @CalgaryBen and @Luddite for thier iOS expertise.... any suggestions, gents? Looks like the usual troubleshooting of iMessage settings has been performed already.

Re: iMessage and SMS

smp99 — Wed, 12 Dec 2018 17:12:39 GMT

What plan are you on - specifically does your plan include some Data.

If it does, check your APN settings

If it does not, you will need to tell iMessage to only use SMS. I forget the exact steps, but let's answer the above question first

Re: iMessage and SMS

CalgaryBen — Wed, 12 Dec 2018 19:18:05 GMT

@bcsl wrote:
Hi, I recently signed up to PM. All's good except for SMS. When attempting to send a text with Messages to another iPhone, it'll only send if I'm connected to WiFi. If I'm not connected to WiFi, it'll not send.

Which iPhone, and what version of iOS? Are you able to use cellular data for other things (browsing in Safari, etc.)?

Re: iMessage and SMS

CalgaryBen — Wed, 12 Dec 2018 19:47:38 GMT

@stonechucker wrote:
Try this process, direct from the Apple selfserve website:
https://selfsolve.apple.com/deregister-imessage/

It is worth noting that this procedure is useful for addressing issues where other people are sending you messages via iMessage, when you don't want them to. I don't see any applicability in the current issue, where outbound messages are being blocked under certain circumstances.

Re: iMessage and SMS

stonechucker — Thu, 13 Dec 2018 01:15:51 GMT

@CalgaryBen, I am not a current iPhone user, and I only use iMessage on my iPad with one contact, as until recently they didn’t have an iPhone, but had a cellular iPadAir.

We still don’t share cell numbers. But I thought hey, what the heck, so I suggested it.

Re: iMessage and SMS

emdash — Thu, 13 Dec 2018 04:07:49 GMT

I'm an iPhone user and I take advantage of iMessage whenever possible. And yes, there's the odd situation where I need to send an actual text to somebody who also owns an iPhone because I'm away from Wi-Fi.

Perhaps you've already tried this. But this is how the process goes for me:

Write text.
Tap Send.
Hold bubble for a moment, then tap "Send as text message" in the menu that appears.

Note that this does not work if the iMessage has already been delivered, in case you're practising at home on Wi-Fi.