topic Re: roaming problems in Get Support

roaming problems

clawd999 — Wed, 05 Jan 2022 07:46:44 GMT

I live on the Canada USA border on a river between us in ontario, regularly it switches to roaming and doesnt switch back ,how do i fix this problem . Ive tried taking sim card out while phone is on and then tried with phone off. I have a plus one 5t phone . Wish i could contact public mobile and have them know my situation , like i did with tellus and they corrected this , so now what ?

Re: roaming problems

srlawren — Tue, 11 Dec 2018 23:00:20 GMT

@clawd999 here's what I'd suggest. Go into settings, SIM & network, SIM 1 (or SIM 2, wherever your PM SIM is), and tap on Network operators. Switch off the "Choose automatically", and wait a couple of mins while it searches. When it comes back, select Public Mobile. This will prevent you from roaming onto the US networks entirely. Just remember that if you do travel south and want to roam, to set this back to Choose automatically.

Re: roaming problems

Frosty2506 — Tue, 11 Dec 2018 23:02:25 GMT

I've had this problem with multiple different providers and phones and I live nowhere near a border. It may just be a problem with your phone determining which tower to recieve a signal from but so long as you are actually in Canada I wouldn't worry about any roaming charges.

Re: roaming problems

will13am — Tue, 11 Dec 2018 23:13:01 GMT

@Frosty2506 wrote:
I've had this problem with multiple different providers and phones and I live nowhere near a border. It may just be a problem with your phone determining which tower to recieve a signal from but so long as you are actually in Canada I wouldn't worry about any roaming charges.

In this particular case, the issue isn't really about roaming charges. If the phone connects to the US roaming partner, the Canadian usage is disabled. Unless the account has a US add-on, there will be no service.

Re: roaming problems

Frosty2506 — Tue, 11 Dec 2018 23:36:58 GMT

Okay, gotcha.

Re: roaming problems

stonechucker — Wed, 12 Dec 2018 00:31:11 GMT

Is there a reason to have roaming enabled all the time? As Public Monile uses the largest shared network in Canada (Telus and Bell), why not simply turn off roaming, and turn it on when you want to go to the US?

There are as far as I know, to roam in Canada on the Public Mobile SIM.

Re: roaming problems

mimmo — Wed, 12 Dec 2018 01:17:08 GMT

@stonechuckerI thought disabling roaming only affected data. I was unaware of a feature to disable "voice" roaming.

Re: roaming problems

computergeek541 — Wed, 12 Dec 2018 01:34:13 GMT

@mimmo wrote:
@stonechuckerI thought disabling roaming only affected data. I was unaware of a feature to disable "voice" roaming.

Short of manually selecting a network type, there is no option to completely disable roaming on the phone end. The only roaming setting I've ever seen in a phone relates only to data usage. I'm sure stonechucker was simply refering to the network selection settings.

Re: roaming problems

stonechucker — Wed, 12 Dec 2018 02:19:07 GMT

You know, I could have sworn there was a general setting for no roaming.

Looks like I meant to suggest select Public Mobile directly.

Oops!

Re: roaming problems

srlawren — Wed, 12 Dec 2018 02:25:11 GMT

@stonechucker wrote:
You know, I could have sworn there was a general setting for no roaming.

Looks like I meant to suggest select Public Mobile directly.

Oops!

...aaaaand that's exactly the steps I listed for @clawd999 in my reply. I even referred to my own OP5T in the process to make sure I got all the steps right.