topic Re: Stopped Receiving Text Messages Today in Get Support

Stopped Receiving Text Messages Today

Naturediver — Wed, 05 Jan 2022 07:46:42 GMT

Hi,

After reading many messages it seems I have a problem that requires support to fix.

My phone stopped receiving texts today. Calls and outgoing texts worked fine.

I had a US add on that expired this morning, and it looks like this caused the problem?

I have tried rebooting, removing sim and doing the lost phone/ found phone setting.

Hope you can fix at your end.

Cheers

Derek

Re: Stopped Receiving Text Messages Today

mcs11 — Tue, 11 Dec 2018 22:12:18 GMT

@Naturediver wrote:
Hi,
After reading many messages it seems I have a problem that requires support to fix.
My phone stopped receiving texts today. Calls and outgoing texts worked fine.
I had a US add on that expired this morning, and it looks like this caused the problem?
I have tried rebooting, removing sim and doing the lost phone/ found phone setting.
Hope you can fix at your end.
Cheers
Derek

@Naturediver, check out this thread from yesterday. Apparently this is a known issue and will resolve itself shortly.

https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/Text-not-working/m-p/304275

Re: Stopped Receiving Text Messages Today

Naturediver — Tue, 11 Dec 2018 22:20:49 GMT

Thanks MCS,

Hopefully support fixes this soon as we use messaging for two step verification alot.

Cheers

Derek

Re: Stopped Receiving Text Messages Today

mcs11 — Tue, 11 Dec 2018 22:27:18 GMT

@Naturediver wrote:
Thanks MCS,
Hopefully support fixes this soon as we use messaging for two step verification alot.
Cheers
Derek

@Naturediver, No worries, glad it provides you with some info. I'll keep my fingers crossed that it doesn't take the full 24 hours for your texts to be restored. If my info helped, please feel free to mark it as the solution. Good luck and happy holidays!

Re: Stopped Receiving Text Messages Today

Naturediver — Wed, 12 Dec 2018 23:15:51 GMT

As mentioned in some of the threads, this issue resolved itself within 24 hours.

Hope it does not happen again.

Cheers

Re: Stopped Receiving Text Messages Today

srlawren — Thu, 13 Dec 2018 00:35:31 GMT

@Naturediver it will, every time you use the US Roaming Texting add-on.

If you go for a shorter trip (less than the 10 days of the add-on), try sending the moderator team a private message as soon as you return to Canada and ask them to manually remove the US Roaming Texting add-on from your account preemptively. If they get to your request in time (before the expiry), then you can avoid the issue happening at all.