topic Re: Changed plans… did not get rewards in Get Support

Changed plans… did not get rewards

happysgurl — Tue, 04 Jan 2022 10:36:34 GMT

Hi there maybe someone can help…

last month I changed plans just before my regular renewal date so I had to add funds to my account. I didn’t receive any of my rewards $$ money for that month and played full price for the new plan. Is that a glitch because I changed before my renewal date?

Re: Changed plans… did not get rewards

hairbag1 — Fri, 18 Jun 2021 15:01:25 GMT

@happysgurl wrote:
Hi there maybe someone can help…
last month I changed plans just before my regular renewal date so I had to add funds to my account. I didn’t receive any of my rewards $$ money for that month and played full price for the new plan. Is that a glitch because I changed before my renewal date?

Yep...change early and you pay the full costs. You'll see rewards back during next renewal.

Re: Changed plans… did not get rewards

happysgurl — Fri, 18 Jun 2021 15:02:30 GMT

That sucks it’s almost $10 off my plan 😞

Re: Changed plans… did not get rewards

hairbag1 — Fri, 18 Jun 2021 15:06:07 GMT

https://www.publicmobile.ca/en/on/get-help/articles/change-your-plan

Changing your plan immediately

You may choose to change your plan immediately if you have used all or most of your services, or if your account is suspended and you would like a different plan. Here are some things you should know about this option:

There must be enough funds in your account to cover the full amount of the new plan.
A new payment cycle starts when you activate your new plan.
Your plan will not be prorated, which means that any days remaining in your current payment
Any earned Rewards will be applied on your next renewal after the plan change.

Re: Changed plans… did not get rewards

Triguy — Fri, 18 Jun 2021 15:04:15 GMT

Any earned Rewards will be applied on your next renewal after the plan change.

Re: Changed plans… did not get rewards

Anonymous — Fri, 18 Jun 2021 15:04:30 GMT

@happysgurl : I'd be interested to know what part of the process caused you to think it might be better to do the immediate plan change rather than at the next renewal. Were you out of data and wanted more right away? Out of minutes on a limited minute plan?

Regulars here will always say to set it for the next renewal (depending on your needs).

Re: Changed plans… did not get rewards

happysgurl — Fri, 18 Jun 2021 15:07:22 GMT

Yup ran out of data otherwise I would normally wait until my regular renewal to change… it was two/three days before but as an iPhone user I needed the data for iMessage and FaceTime for my daughter.

Re: Changed plans… did not get rewards

Anonymous — Fri, 18 Jun 2021 15:20:54 GMT

@happysgurl : Another option would have been data add-ons depending on how much you use. You can stack them as well and that would tie you over until your renewal. Then they just stay on your account until finished. But if you're now regularly using more data then certainly changing up gets you there. Do you not have any wifi around to do those data intensive activities?

Re: Changed plans… did not get rewards

barndoor — Fri, 18 Jun 2021 15:36:00 GMT

So for the sake of clarification .... if @happysgurl had spent $15 on the data add on she could have gone to her regular renewal and at that point upgraded to a different plan and still got her rewards deduction for the month and any remaining data on the addon would remain available for her future use ?

edited to ad ... oops I see you answered that while I was typing this

Re: Changed plans… did not get rewards

Anonymous — Fri, 18 Jun 2021 15:26:07 GMT

@barndoor wrote:
So for the sake of clarification .... if @happysgurl had spent $15 on the data add on she could have gone to her regular renewal and at that point upgraded to a different plan and still got her rewards deduction for the month and any remaining data on the addon would remain available for her future use ?

Correct.

Re: Changed plans… did not get rewards

happysgurl — Fri, 18 Jun 2021 15:46:10 GMT

Yes I did consider the add on but I do use a fair bit as I am a mail carrier and am never around wifi that I can log on to until I get home 😔 I also need access to my podcasts and music to keep me motivated some days, lol

Re: Changed plans… did not get rewards

Anonymous — Fri, 18 Jun 2021 15:52:39 GMT

@happysgurl : You can download music and podcasts and listen to them offline. Just sayin'. It's a bit of a collusionary racket isn't it with the streamers and the providers.

Re: Changed plans… did not get rewards

darlicious — Fri, 18 Jun 2021 16:25:12 GMT

@happysgurl

Just to add to @Anonymous suggestion do you employ all of the data saving tools available to you in your phone? Do you have your data saver toggled on and wifi assist turned off? Have you disabled background data? Can your daughter recieve SMS/MMS texts that are included in your plan?

Re: Changed plans… did not get rewards

AE_Collector — Fri, 18 Jun 2021 16:35:02 GMT

@happysgurl

As opposed to being a glitch there is some logic to not receiving the rewards for 1 cycle when renewing early. Rewards for a full 30 days were already given but the customer didn’t complete the 30 days.

This doesn’t seem reasonable on first glance but consider my scenario. I am on the $15 plan and get $22 in rewards every 30 days. My available funds total keeps growing monthly. If normal rewards were paid every time I renewed including early renewals, I would renew every day!!

Someone who has significant rewards such as the OP with $10 total would need to consider the loss of these rewards if renewing early. A data add-on (or calling add-on for those on the $10 or $15 plans) could be a better option since it rolls over until fully consumed. Lots of “wrinkles” here at PM to understand if trying to do everything perfectly! (Not always possible)

AE_Collector

Re: Changed plans… did not get rewards

happysgurl — Fri, 18 Jun 2021 16:38:42 GMT

I have downloaded episodes etc but depending how the morning goes I am always changing my mind, lol I like a good crime podcast but I am new and I still looking for really good ones, some are too slow and discussion based.

Re: Changed plans… did not get rewards

happysgurl — Fri, 18 Jun 2021 16:40:28 GMT

I am trying to figure it all out… as I am almost at the end of my first 30 days on this plan and got a 75% warning 🤦‍♀️

as for my daughter she is 8 so she doesn’t have a phone yet, she uses my iPad for online school at daycare so she can message me if she needs

Re: Changed plans… did not get rewards

Anonymous — Fri, 18 Jun 2021 17:14:38 GMT

@happysgurl : It's unfortunate that more and more phones are dropping FM radio. Radio is still a thing out there. I don't know if iphones ever did have it but others do and did. Then you wouldn't be streaming anything over the internet.

Re: Changed plans… did not get rewards

softech — Fri, 18 Jun 2021 19:24:08 GMT

yes.. FM is a thing of the past now.. i meant on Android 🙂

it costs phone builder an extra FM receiver module as well as headphone as the antenna... (and headphone jack going away too 😞 )