topic Re: Account Number in Get Support

Account Number

dan0430 — Wed, 05 Jan 2022 07:46:36 GMT

I'm trying to Port my number to another provider but the account number listed online under my account is apparently incorrect. What gives?

Re: Account Number

Wafik — Sun, 27 Aug 2017 22:47:04 GMT

That is a hard one to say for sure. Do you have multiple lines and maybe gave the wrong account number? My account number has seven zeros in it, is it possible you missed a zero?

To find your account number, did you login to self serve and use the number in the top right corner where it says logged in as "your name" and then also your balance and the logout button or from somewhere else?

What company are you porting to? Could you take a screenshot of your account number and either email them the picture or bring it into their kiosk/store and show it to them to ensure they are not making the error on their side?

Re: Account Number

Mana — Sun, 27 Aug 2017 23:13:55 GMT

What error message do you get when you try porting in at the other carrier?

Maybe it's not you account number, maybe it's your account name. Please make sure that you use the account name and account name exactly how it shows when you login to your account at PM online portal.

If there are any dashes in your account number, you may need to remove them.

Re: Account Number

Luddite — Mon, 28 Aug 2017 00:12:11 GMT

This is the form of PM account numbers: 100000001234567

Re: Account Number

canucks4life — Mon, 28 Aug 2017 01:24:26 GMT

Also make sure PM account is still active as well you can't port out a dormant line.

Re: Account Number

starbusted — Mon, 28 Aug 2017 03:44:06 GMT

Is the account currently active? Any account that doesn't have an active service plan won't port.

If you don't have an active service plan, you might want to top up your account and select a cheap plan, then port your number away.