topic Re: Replying to private messages in Get Support

Replying to private messages

mimmo — Wed, 05 Jan 2022 07:46:28 GMT

hey I vaguley remember a topic similar but could not find it.

is there an easy way to reply to private messages and include the original text?

i try to copy and paste some of the past messages but really even that is not ideal esecially when we are a couple messages into a discussion

Re: Replying to private messages

Luddite — Sat, 26 Aug 2017 15:58:29 GMT

There is a "quote" button that appears once you hit Reply.

Re: Replying to private messages

mimmo — Sat, 26 Aug 2017 16:05:31 GMT

thanks don;t know why i didnt see it before. i see that mobile version doesnt have the quote or maro options.

Re: Replying to private messages

MarieHelene_L — Sat, 26 Aug 2017 16:07:08 GMT

Hey @mimmo,

Just to let you know, us moderators do not reply directly through the community so we are able to see all the messages as an ongoing conversation! Kinda like Facebook messenger or Whatsapp.

So no need to copy paste previous messages when exchanging with us! But I understand this can be somewhat of a pain if you are exchanging with other members.

Just wanted to put it our there for everyone to know as you're not the only one quoting previous messages with us

Marie

Re: Replying to private messages

mimmo — Sat, 26 Aug 2017 16:21:34 GMT

Great to know.

Thanks. Learn something every day. So as long as we keep replying to a thread with mods(not creating new messages) you see the whole conversation.

Re: Replying to private messages

MarieHelene_L — Sat, 26 Aug 2017 16:48:29 GMT

@mimmo

Even if you create a new message it will appear in the same thread for us!

It's a bit hard to explain but basically, we can manually decide when a conversation ends. When a customer's issue is fixed and there is nothing else to add, we will mark the conversation as closed. Any messages this customer sends us after that will come in as a new conversation - so it's totally out of your control!

But we still have access to the conversation history and can always access previous exchanges if needed 🙂

I hope this makes sense!

Marie

Re: Replying to private messages

baijuxp — Sat, 26 Aug 2017 17:11:06 GMT

@Luddite wrote:
There is a "quote" button that appears once you hit Reply.

This is awesome. I never noticed it till you mentioned it. Thank you for sharing 🙂

Re: Replying to private messages

zhadj030 — Sat, 26 Aug 2017 17:19:46 GMT

I have never noticed it before as well.

Re: Replying to private messages

SD08 — Sat, 26 Aug 2017 19:47:33 GMT

@MarieHelene_L wrote:
@mimmo

Even if you create a new message it will appear in the same thread for us!

It's a bit hard to explain but basically, we can manually decide when a conversation ends. When a customer's issue is fixed and there is nothing else to add, we will mark the conversation as closed. Any messages this customer sends us after that will come in as a new conversation - so it's totally out of your control!

But we still have access to the conversation history and can always access previous exchanges if needed 🙂

I hope this makes sense!

Marie

Thanks for this explanation, Marie. This is good to know.

As for quoting when replying in a private message, I generally do it for my own record, as I prefer to have as complete a conversation as I can in one message.

Re: Replying to private messages

Mistydchase84 — Tue, 03 Jul 2018 16:48:58 GMT

I need help i bought 5 sim cards through u guys and only 3 are working