topic Data not working in Get Support

Data not working

Katamerina — Wed, 05 Jan 2022 07:46:00 GMT

Hello,

I switched my sim card into a new phone and ever since then the data hasn't been working, I checked my account balance and I have 4GB of data available. Do I need to update IMEI information or anything else?

Re: Data not working

stonechucker — Mon, 10 Dec 2018 20:27:14 GMT

As long as your phone is compatible, it's most likely you need to update your APN settings.

You can use this link for assistance https://apn-canada.gishan.net/en/apn/public-mobile

Re: Data not working

ShawnC13 — Mon, 10 Dec 2018 20:47:43 GMT

@Katamerina wrote:
Hello,
I switched my sim card into a new phone and ever since then the data hasn't been working, I checked my account balance and I have 4GB of data available. Do I need to update IMEI information or anything else?

What type of phone do you have? Was it brand new when you purchased it? As stated try the APN settings from the site listed above.

Re: Data not working

sim367sim — Mon, 10 Dec 2018 21:46:44 GMT

1)as others mentioned it could be APN settings.

2) make sure mobile data is on.