topic Re: Private messaging a moderator in Get Support

Private messaging a moderator

Chewbacca — Wed, 05 Jan 2022 07:45:53 GMT

Does anyone have suggestions about what to do when you have private messaged a moderator concerning missing credit for a referral and they do not get back to, even after almost a week has past since you sent the message?

Thank you for the input!

Re: Private messaging a moderator

Dunkman — Mon, 10 Dec 2018 17:30:33 GMT

@Chewbacca

You should have received something by now. Usually some response within 72 hours.

I would resent the message with detailed explaination of your issues. Explain further that this is the 2nd message about the same issue.

Re: Private messaging a moderator

ShawnC13 — Mon, 10 Dec 2018 17:31:22 GMT

@Chewbacca wrote:
Does anyone have suggestions about what to do when you have private messaged a moderator concerning missing credit for a referral and they do not get back to, even after almost a week has past since you sent the message?
Thank you for the input!

If it has been I week I would send another message.

To send a private message to a moderator click this link. In your message please include:

- PM Phone Number

- 4 digit PIN (or at least 3 of the following to verify your identity)

- account number

- date of birth

- complete address listed on account with postal code

- email address on account

- most commonly called numbers

- alternate number listed on the account

- last payment date and amount

- last 4 digits of the credit card

-Detailed explanation

Community Moderators are available from Monday-Friday 9am(Eastern) to 9pm(Eastern) and Saturday, and Sunday from 9am(Eastern) to 7:30pm(Eastern)

More info on moderators