topic Re: I have bought a 1 gb data but it dont work i was looking at network and it says its disconnected in Get Support

I have bought a 1 gb data but it dont work i was looking at network and it says its disconnected

barbaraannrose — Wed, 05 Jan 2022 07:45:37 GMT

Help

Re: I have bought a 1 gb data but it dont work i was looking at network and it says its disconnected

hairbag1 — Sun, 09 Dec 2018 18:51:20 GMT

Re: I have bought a 1 gb data but it dont work i was looking at network and it says its disconnected

lemew07 — Sun, 09 Dec 2018 19:16:44 GMT

@barbaraannrose wrote:
Help

Make sure your account is active and the data package is in your addons.

Go into settings on your phone make sure mobile data is turned on.go into apn settings make sure you are set for public mobile. back out.

power down power on. Check settings for mobile data is still on.

Let us know how you make out. Cheers Lemew

Re: I have bought a 1 gb data but it dont work i was looking at network and it says its disconnected

will13am — Sun, 09 Dec 2018 19:14:25 GMT

@barbaraannrose, check the APN settings on the phone. Also ensure mobile data is enabled.

Re: I have bought a 1 gb data but it dont work i was looking at network and it says its disconnected

barbaraannrose — Sun, 09 Dec 2018 19:20:03 GMT

Ive tried apn settings and its enabled still no data 👎

I have bought a 1 gb data but it dont work i was looking at network and it says its disconnected

barbaraannrose — Sun, 09 Dec 2018 19:27:23 GMT

I have tried numerous configs in the apn settings and still nothing i need help

Re: I have bought a 1 gb data but it dont work i was looking at network and it says its disconnected

ute1978 — Sun, 09 Dec 2018 19:28:01 GMT

Buying an add on must be done in two steps.

First you add the funds, then you go back in your account an buy the add on.

Can you please see if you still have the available funds? Then you still need to do step 2 to buy.

When you are logged in can you see the data add on in your account overview?

Re: I have bought a 1 gb data but it dont work i was looking at network and it says its disconnected

will13am — Sun, 09 Dec 2018 19:29:35 GMT

@barbaraannrose wrote:
Ive tried apn settings and its enabled still no data 👎

Mobile data network disconnected can be attributed to incorrect APN settings.

Re: I have bought a 1 gb data but it dont work i was looking at network and it says its disconnected

will13am — Sun, 09 Dec 2018 19:33:03 GMT

@barbaraannrose wrote:
I have tried numerous configs in the apn settings and still nothing i need help

Just to confirm, this is the right APN settings.

https://productioncommunity.publicmobile.ca/t5/Phones-Hardware/How-do-I-set-up-data-APN-on-my-smartphone/td-p/3

I have bought a 1 gb data but it dont work i was looking at network and it says its disconnected

barbaraannrose — Sun, 09 Dec 2018 19:33:26 GMT

I have bought a 1 gb data but it dont work i was looking at network and it says its disconnected

barbaraannrose — Sun, 09 Dec 2018 19:34:34 GMT

Ive tried numerous configuration in apn but still nothing

Re: I have bought a 1 gb data but it dont work i was looking at network and it says its disconnected

barbaraannrose — Sun, 09 Dec 2018 19:35:43 GMT

Ice tried numerous configuration in the apn but nothing yet

Re: I have bought a 1 gb data but it dont work i was looking at network and it says its disconnected

barbaraannrose — Sun, 09 Dec 2018 19:36:56 GMT

Ive checked ive added the 1gb i has the funds to purchase the add on

Re: I have bought a 1 gb data but it dont work i was looking at network and it says its disconnected

will13am — Sun, 09 Dec 2018 19:39:48 GMT

@barbaraannrose wrote:
Ice tried numerous configuration in the apn but nothing yet

Just to be certain, this is the correct APN settings.

https://productioncommunity.publicmobile.ca/t5/Phones-Hardware/How-do-I-set-up-data-APN-on-my-smartphone/td-p/3

Re: I have bought a 1 gb data but it dont work i was looking at network and it says its disconnected

will13am — Sun, 09 Dec 2018 19:44:08 GMT

@barbaraannrose wrote:
Ive checked ive added the 1gb i has the funds to purchase the add on

Also confirm that you have completed both steps in the add-on purchase.

https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/HOWTO-Purchasing-Add-ons/td-p/198974

Re: I have bought a 1 gb data but it dont work i was looking at network and it says its disconnected

will13am — Sun, 09 Dec 2018 19:45:30 GMT

@barbaraannrose, please don't start so many threads for the same problem. You are making it difficult for the community to assist you.

Re: I have bought a 1 gb data but it dont work i was looking at network and it says its disconnected

hairbag1 — Sun, 09 Dec 2018 20:00:40 GMT

Can you now log into "My Account" and post a screenshot of "My Data and Add ons".

Re: I have bought a 1 gb data but it dont work i was looking at network and it says its disconnected

mimmo — Sun, 09 Dec 2018 21:19:42 GMT

Sorry if asked before

Has data ever worked with pm

What phone do you have if LG a network setting reset or factory reset might be needed

If Apple a carrier update might be needed

Re: I have bought a 1 gb data but it dont work i was looking at network and it says its disconnected

popping — Sun, 09 Dec 2018 23:00:50 GMT

@barbaraannrose

Login to your self serve account. If you have $30 or more available fund showing on your overview page, you haven't performed the second step to actually purchase the data add-on.

If you see the 0MB/1024MB data usage on your overage page, double check your APN settings again.

If your APN settings is correct and no spelling mistakes, do the lost/stolen phone trick to provision your add-on feature again.

Re: I have bought a 1 gb data but it dont work i was looking at network and it says its disconnected

srlawren — Mon, 10 Dec 2018 00:09:50 GMT

For anyone curious, it looks like the discussion has moved to:

https://productioncommunity.publicmobile.ca/t5/Discussions/I-have-bought-a-1-gb-data-but-it-dont-work-i-was-looking-at/m-p/304116#M82190

and

https://productioncommunity.publicmobile.ca/t5/Phones-Hardware/I-have-bought-a-1-gb-data-but-it-dont-work-i-was-looking-at/m-p/304101#M23234

@barbaraannrose please, only post once. It leads to confusion.