topic Re: Adding a US Roaming option in Get Support

Adding a US Roaming option

smp99 — Wed, 05 Jan 2022 07:45:12 GMT

Taken from the FAQ in the US Roaming Article

1. What happens after my 10-day U.S. Roaming Add-On expires?

10 days after you purchase your U.S. roaming Add-On, it will automatically expire. If you need another Add-On, you can purchase it the same way you did originally, by using your Self Serve account or calling our automated phone system at 1-855-4PUBLIC.

My question is, can I call 1-855-4PUBLIC while in the USA if I do not have a roaming calling package? eg - it has just run out and I want to extend it, or extend my text only package.

2nd question - Is it still a 2-step process to add the roaming add-on?
1 - purchase add-on to take funds from my credit card, and
2 - purchase add-on again to actually have it applied.

Re: Adding a US Roaming option

xCameron94x — Wed, 23 Aug 2017 12:18:53 GMT

I think that phone number is for legacy clients, someone else can confirm

Yes add ons are still a two step process

Re: Adding a US Roaming option

Luddite — Wed, 23 Aug 2017 16:08:52 GMT

@xCameron94x I think calling the 855 # reaches the same services as *611 from Canada. For non-legacy accounts that would be making payments and purchasing add-ons.

Re: Adding a US Roaming option

SD08 — Wed, 23 Aug 2017 19:44:57 GMT

@smp99 wrote:

2nd question - Is it still a 2-step process to add the roaming add-on?
1 - purchase add-on to take funds from my credit card, and
2 - purchase add-on again to actually have it applied.

@smp99

Yes, it is generally still a two-step process to purchase add-ons. However, the purpose of the first step is to add funds to the account. If you already have sufficient available funds in your account (e.g. from a manual top-up or a voucher was loaded), then you'll only need to go through the purchase step once.

Re: Adding a US Roaming option

pakmode — Fri, 25 Aug 2017 19:14:34 GMT

^ this!