topic I Can't Make/Receive Calls or Text Messages in Get Support

I Can't Make/Receive Calls or Text Messages

Marione — Wed, 05 Jan 2022 07:45:03 GMT

Hi there,

I noticed that I can't make phone calls, nor can I receive any text messages.

I also can't be reached (it goes straight to my voicemail).

I don't have access to my voicemail, and it says something like "you don't have any active long distance...etc.".

Then I remembered, my card was stolen back in May, and I just updated my credit card information in my Public Mobile account.

Can you confirm if my account is now update/active?

I just want to make sure that I am not missing anything else here. And this just happened because of my incorrect credit card info.

I need to get my phone working asap.

Thank you!

Re: I Can't Make/Receive Calls or Text Messages

mtfolks — Wed, 23 Aug 2017 03:11:08 GMT

You'll likely need to send a personal message to the moderator team so they can look into your account for you. Info on how to do that can be found here: http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Modera...

Can you access your My Account? Does it show your account is still active when you log into it?

Re: I Can't Make/Receive Calls or Text Messages

Mary_M — Wed, 23 Aug 2017 13:00:00 GMT

Hey @Marione,

thank you for reaching out to us !

I tried looking for your private message, but I don't believe you have sent one yet. Please feel free to reach out to us privately, we'd be more than happy to look into your service issues 🙂

Cheers,

Mary

Re: I Can't Make/Receive Calls or Text Messages

MoreYummy — Wed, 23 Aug 2017 15:26:47 GMT

You can see if your account is good standing by logging into your self serve portal online.

Before you got any response from a mob.