topic Re: Account Problem AGAIN in Get Support

Account Problem AGAIN

dktam — Wed, 05 Jan 2022 07:44:49 GMT

Hi,

I am unable to log into my account and I've tried reseting the password, but for some reason it says my email/ username is incorrect. NEED HELP ASAP

Thanks,

Re: Account Problem AGAIN

neatooo — Tue, 22 Aug 2017 19:16:48 GMT

Please contact the mods. Please include sim#, phone#, email used during activation, and detailed description of what happened.

Sending a message to the mod teams:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Contacting mods (details):
https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moderators/ta-p/76452

How to send a private message:
http://productioncommunity.publicmobile.ca/t5/Getting-Started/Private-Messages-viewing-and-creating/m-p/56161#M9215

Re: Account Problem AGAIN

Acekiller — Tue, 22 Aug 2017 19:23:12 GMT

It's a known bug so no need to get too worry. A mod will square you up soon.

Re: Account Problem AGAIN

passiveegg — Tue, 22 Aug 2017 19:47:35 GMT

I would suggest to make a new self serve account if you are not able to log in to your current one. This would be alot easier for you, and it would be a great idea to just save password as well when you first log in with your new account.

Re: Account Problem AGAIN

Luddite — Tue, 22 Aug 2017 19:53:31 GMT

@passiveegg wrote:
I would suggest to make a new self serve account if you are not able to log in to your current one. This would be alot easier for you, and it would be a great idea to just save password as well when you first log in with your new account.

Making a new account would require a new SIM and different email address than the current one. Plus, transferring your phone number and credits to a different PM account is tricky.

Re: Account Problem AGAIN

passiveegg — Tue, 22 Aug 2017 19:56:07 GMT

I tried that and it worked, nothing happened to my account actually. I talked to a mod and they said it should be fine.

Re: Account Problem AGAIN

CS_Agent — Tue, 22 Aug 2017 20:00:29 GMT

Hi @dktam,

I just sent a private message to you, please read it and send get back to me with the required information privately also.

Thank you!

Gregory