topic Re: Why are Koodo reps trying to Convert us to Koodo. in Get Support

Why are Koodo reps trying to Convert us to Koodo.

Sinbad — Wed, 05 Jan 2022 07:44:26 GMT

I got a call today from a Koodo Rep. stating that Koodo has bought PM and are converting PM over to Koodo.

He gave me the same deal $40.00 but includes a free sim for switching over. He even tried to make me commit to making an appointment.

So my concern, is PM going to get shut down and Koodo gettin ready to takeover.

And if not why is there No annoucement from PM to advise us that we are OK and do not need to switch.

BTW I have been very happy with PM.

Re: Why are Koodo reps trying to Convert us to Koodo.

SD08 — Mon, 21 Aug 2017 23:54:52 GMT

PM has no plans for closing down. Those Koodo reps are just being agressive in using that switch offer and are pressuring PM customers with false statements.

Here are recent statements from PM confirming that they'll be sticking around:

https://productioncommunity.publicmobile.ca/t5/Discussions/Received-an-text-msg-from-pm-for-koodo-5gb-plan/m-p/178013/highlight/true#M53374

https://productioncommunity.publicmobile.ca/t5/Discussions/Public-Mobile-Closing-according-to-the-rep-I-just-spoke-to-from/m-p/178671/highlight/true#M53637

If you are happy with PM, don't worry about what the Koodo reps are saying.

As for me, I'm sticking around. The Koodo offer is not attractive by comparison, considering the rewards system PM has.

Re: Why are Koodo reps trying to Convert us to Koodo.

Sinbad — Mon, 21 Aug 2017 23:04:59 GMT

Thanks for clarifying. Seems to be alot of misrepresentations first a Text message now phone calls.

Re: Why are Koodo reps trying to Convert us to Koodo.

Morpheus — Mon, 21 Aug 2017 23:38:43 GMT

I am just curious, how do they select people to text or call to port to Koodo? The unlimited national wide and extra GB is tempting... Is this for everyone or only few people with "retired plans"?

Re: Why are Koodo reps trying to Convert us to Koodo.

Luddite — Tue, 22 Aug 2017 00:15:51 GMT

@Morpheus wrote:
I am just curious, how do they select people to text or call to port to Koodo? The unlimited national wide and extra GB is tempting... Is this for everyone or only few people with "retired plans"?

The selection criteria have not been made public and are unclear from posts such as yours. For example, I have a grandfathered 90 day $90 plan and did not receive the offer.

Re: Why are Koodo reps trying to Convert us to Koodo.

Michael77 — Tue, 22 Aug 2017 00:20:52 GMT

@Sinbad,

Interesting....

You received a phone call from Koodo. What was the exact plan they offered you?

Re: Why are Koodo reps trying to Convert us to Koodo.

stonechucker — Tue, 22 Aug 2017 00:30:06 GMT

I'm on Fall 2016 Promo. No offer for me either.

Not looking to leave either.

Re: Why are Koodo reps trying to Convert us to Koodo.

mimmo — Tue, 22 Aug 2017 00:43:43 GMT

If they call me they better offer me a screening deal like 25$/4gb/month.

Maybe that's why I haven't received the offer.

Hopefully they don't offer it to my referrals.

Re: Why are Koodo reps trying to Convert us to Koodo.

Sinbad — Tue, 22 Aug 2017 00:46:21 GMT

The plan they offered me wa $40.00 4 gb unlimited calling and texting Canada wide. Only difference is I have province wide. Not worth it for me to switch. Also you can get some 0 phone plan on tab. Still not interested.

Re: Why are Koodo reps trying to Convert us to Koodo.

skmkenn — Tue, 22 Aug 2017 00:58:17 GMT

I'm concerned with the fact that representatives from a sister brand are flat out lying and misleading customers into thinking that Public Mobile is being shut down or has been bought out in an attempt to move them over to postpaid services when that's not the case.

With both Koodo and Public Mobile being owned by TELUS, I would think that this sort of thing wouldn't be happening and it certainly goes against the culture that TELUS has internally.

Re: Why are Koodo reps trying to Convert us to Koodo.

MK78 — Tue, 22 Aug 2017 01:19:35 GMT

My mom received a SMS from Koodo, with offers to switch back. She ported into PM from Koodo, on the Fall 2016 Promo.

My brother and I didn't get the SMS, we ported in from Wind & Rogers respectively.

So it's clearly they're trying to lure former customers.

Re: Why are Koodo reps trying to Convert us to Koodo.

MK78 — Tue, 22 Aug 2017 01:21:20 GMT

@Sinbad wrote:
The plan they offered me wa $40.00 4 gb unlimited calling and texting Canada wide. Only difference is I have province wide. Not worth it for me to switch. Also you can get some 0 phone plan on tab. Still not interested.

Not only that, there is no referral discounts on Koodo. This upcoming month I'll be getting $16 off, and that's with 2 months left until renewal I might get more points.

Re: Why are Koodo reps trying to Convert us to Koodo.

Sinbad — Tue, 22 Aug 2017 01:39:55 GMT

I have been very happy here and so it would take a lot to move me to any other carrier...

Re: Why are Koodo reps trying to Convert us to Koodo.

Michael77 — Tue, 22 Aug 2017 02:02:25 GMT

Thanks @Sinbad for the information. I think they offered you a pretty good deal. Canada wide calling is a $5 per month charge at PM. Not everyone will like this deal but I do. They have a call centre and the phone can be used in the US.

Re: Why are Koodo reps trying to Convert us to Koodo.

905289 — Tue, 22 Aug 2017 02:30:48 GMT

When i went into a wireless dealer he called koodo and tried to get the $50 offer for me. An hour later the koodo rep asked to speak to me. The dealer was aparently not entirely truthful to the rep and she called him on it. What the koodo rep did say to me was that eventually everyone with PM would be getting a text.

Although we've already had the great debate about PM closing shop, i'm still not convinced that PM will last. By converting many to koodo, telus eliminates the future lost revenue from rewards and makes an extra $10-15 more a month. Its a good strategy.

Re: Why are Koodo reps trying to Convert us to Koodo.

Michael77 — Tue, 22 Aug 2017 02:36:44 GMT

@905289,

I guess it's a good strategy if people switch. I think Koodo's $50 deal should be $40-$45. 🙂

Re: Why are Koodo reps trying to Convert us to Koodo.

koimr1 — Tue, 22 Aug 2017 03:04:41 GMT

@905289 wrote:

Although we've already had the great debate about PM closing shop, i'm still not convinced that PM will last. By converting many to koodo, telus eliminates the future lost revenue from rewards and makes an extra $10-15 more a month. Its a good strategy.

I dunno, in my opinion it would have to be a better deal than what we have now at PM or it's just going to really provoke some pretty severe anti-Telus sentiment, especially among those who came from FM (even with the worse network this would be something to really swear off one of the Big 3).

Re: Why are Koodo reps trying to Convert us to Koodo.

Vickel — Tue, 22 Aug 2017 03:07:55 GMT

If I got an offer from koodo for the same plan $40 4gb I would seriously consider switching

PM is great but sometimes you miss out on deals when you prepaid for 90 days

Re: Why are Koodo reps trying to Convert us to Koodo.

stonechucker — Tue, 22 Aug 2017 04:18:40 GMT

@Vickel, if the offer is open to all, you don't miss out on ny of the offers, unless you don't look for them.

each time an offer has been presented, and it was open to existing subscribers, you simply have to select the desired offer, and FUTURE DATE your plan change.

This is a standard practice.

Re: Why are Koodo reps trying to Convert us to Koodo.

MoreYummy — Tue, 22 Aug 2017 05:49:18 GMT

It looks like they are trying to get one at a one over.

If public mobile's new pricing doesnt work, then people would move over or sign up else where.