topic Re: My Account shows I'm paid up to date in Get Support

My Account shows I'm paid up to date

dennisyep — Wed, 05 Jan 2022 07:44:16 GMT

I have auto-pay enabled and my account shows i'm paid in full but when i go to my credit card account online I don't see a debit from Public Mobile. I just need to know if the payment has in fact gone through and the delay is on my credit card side.

Thank you.

Re: My Account shows I'm paid up to date

skmkenn — Mon, 21 Aug 2017 20:40:38 GMT

Check your payment history on your self-serve account at https://selfserve.publicmobile.ca/Overview/payment/Payment-History/. Does it show a recent payment being made to your account?

Re: My Account shows I'm paid up to date

Acekiller — Mon, 21 Aug 2017 20:43:57 GMT

When's the renewal date?

Re: My Account shows I'm paid up to date

dennisyep — Mon, 21 Aug 2017 20:54:32 GMT

August 16th

Re: My Account shows I'm paid up to date

dennisyep — Mon, 21 Aug 2017 20:55:13 GMT

I checked and it shows payment as received but i don't see a charge to my credit card.

Re: My Account shows I'm paid up to date

skmkenn — Mon, 21 Aug 2017 20:59:40 GMT

It's possible that the charge is still pending or "authorized" on your credit card issuer's end. If you're unable to see it through online banking you can always give them a call and confirm if there's a pending charge from Public Mobile showing up on their end.

Re: My Account shows I'm paid up to date

CS_Agent — Mon, 21 Aug 2017 21:21:45 GMT

Hey @dennisyep!

Thank you for reaching out to us! If you send us a private message with your phone number and your 4-digit PIN, we can double-check this for you!

We'll be waiting for your message 🙂

Saray

Re: My Account shows I'm paid up to date

pkabida — Tue, 22 Aug 2017 00:11:20 GMT

Thanks for the response.

My phone number is :xxxxxxxxxxxxxxxxx

my 4 digit ping is : xxxxxxxxxxxxxxxxxx

The four reffered numbers that I should have are : xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

I have already contacted your service team before, they told me that it was a glitch and I would recieve the rewards upon my next payment cycle; but that cycle has already passed and I have not recieved any of the rewards that I was missing.

Thank you very much for all the help

-Peter

Re: My Account shows I'm paid up to date

Simon_O — Tue, 22 Aug 2017 00:10:41 GMT

Hey there!

I just sent you a private message 😉

Please do not include any private information in a public message!

Take care,

Simon